Installing and Administering OSI Transport Services

Chapter 1 23

HP OTS/9000 Resources

Contacting Your HP Representative

If you have no service contract with HP, you may follow the procedure

described below, but you will be billed accordingly for time and materials.

If you have a service contract with HP, document the problem as a

Service Request (SR) and forward it to your HP representative. Include

the following information where applicable:

• A characterization of the problem. Describe the events leading up to

and including the problem. Attempt to describe the source and

symptoms of the problem.

Your characterization should include: HP-UX and OTS commands;

communication subsystem commands; job streams; result codes and

messages; and data that can reproduce the problem. You should also

provide a network map with the host name, IP/Internet address, and

station address of each system connected with the HP system.

Illustrate as clearly as possible the context of any message(s).

Prepare copies of information displayed at the system console and

user terminal.

• Obtain the version, update, and ﬁx information for all software. To

check the version of your kernel, execute uname -r.

This allows HP to determine if the problem is already known, and if

the correct software is installed at your site.

• Prepare copies of the /etc/hosts and /etc/rc.conﬁg.d/netconf ﬁles.

• Run the veriﬁcation command, swverify, and record the output.

• Record all error messages and numbers that appear at the user

terminal and the system console.

• Save all network log ﬁles. Make sure that ERROR and DISASTER log

classes are enabled when log ﬁles are collected. Prepare the formatted

output and a copy of the log ﬁle for your HP representative to further

analyze.

• Prepare a listing of the HP-UX I/O conﬁguration you are using for

your HP representative to further analyze. Use the ioscan(1M)

command to help collect this information.