HP Remote Device Access Security Overview for A.05.30 (December 2009)

NOTE: All sessions are encrypted with AES-256 using SSL over HTTPS on port 443. Because VSR is a web
application, web proxy servers can be used to access the HP VSR infrastructure.
Figure 1-7 Virtual Support Room Architecture
1.10 Data Privacy
HP is committed to protecting Customer privacy. Personal information provided to HP and any data collected
by this RDA tool or other associated tools and utilities will not be shared with third parties. It might be shared
with other HP entities and business partners who are providing the services described in the Remote Support
Documentation and who might be located in other countries. Suppliers and service providers are required
to keep confidential the information received on behalf of HP and may not use it for any purpose other than
to carry out the services they are performing for HP. Our privacy practices are designed to provide protection
for your personal information, all over the world. See the HP Worldwide Privacy Statement at http://
welcome.hp.com/country/us/en/privacy/worldwide_privacy.html.
1.10 Data Privacy 19