FTAM/9000 User's Guide

Chapter 6 89
Resolving FTAM Problems
Network and Resource Errors
Network and Resource Errors
Network and resource errors occur when some aspect of the network
which supports FTAM fails to operate correctly. Errors in this category
include hardware failures and resource exhaustion. For example, if the
network cable is damaged or disconnected, all network operations
(including FTAM) will fail. Likewise, if the lower layers of the network
are not running, FTAM failures will occur. Local failures can sometimes
be attributed to resource constraints.
Network and resource errors are typically more involved than user
errors, and require more time and expertise to analyze and correct. A
system as complex as an OSI network has many potential points of
failure. However, these all show up at the FTAM user interface as one of
the following problems:
• “Attempted operation failed.”
• “Connect attempt aborted.”
• “FTAM service provider unavailable.”
• “Ftam command: out of memory”
• “No address for hostname.”
• “Datatransfer cancelled.”
If you are in “verbose mode” you will also get the additional message
“check log file with log instance log_instance_value”. Log instances are
discussed in “About FTAM Troubleshooting” later in this chapter.
What To Do with a Network or Resource Error
Hewlett-Packard recommends the following steps for troubleshooting
network errors detected by FTAM:
1. If you receive one of the errors listed above, retry the command that
failed. Occasionally a transient problem will be cleared up by the time
you retry the command. If the command continues to fail, you will
have to initiate troubleshooting by following the next step.