HP-UX vPars and Integrity VM V6.1.5 Administrator Guide (5900-2295, April 2013)

13 Reporting problems with vPars and Integrity VM
Report vPars and Integrity VM defects through your support channel. Follow these instructions to
collect data to submit with your problem report.
1. Run the hpvmcollect command to gather information about the guest before modifying any
guest. Preserve the state of the VSP and the vPar/VM to best match the environment when the
VSP failed.
If multiple guests are running, run the hpvmcollect command for guest that was running at
the time.
2. After the hpvmcollect archive is stored on the VSP, reboot the vPar/VM that caused the
VSP to crash.
3. Run the hpvmcollect command on the guest again. Include this information in the
hpvmcollect archive from the VSP.
4. Report the information through your support channel.
This chapter describes how to use the hpvmcollect command and how to investigate vPars and
Integrity VM log files for information, including the following topics:
• “Collecting vPars and Integrity VM data”
• “Managing the size of the VMM driver log file”
13.1 Collecting vPars and Integrity VM data
You can use the hpvmcollect command on the VSP or on the vPar and VM to collect information
that is useful in analyzing system problems. The options available for the hpvmcollect command
on the VSP are different from those available on vPars/VMs. For information about using the
hpvmcollect command, see one of the following sections:
• Using the hpvmcollect command the VSP: see Section 13.1.1 (page 219).
• Using the hpvmcollect command on vPars/VMs: see Section 13.1.2 (page 222).
13.1.1 Using the hpvmcollect command on the VSP
Table 35 describes the options to the hpvmcollect command on the VSP:
Table 35 Options to the hpvmcollect Command on the VSP
DescriptionOption
Specifies the vPar/VM name, where vm-name is the name of the vPar or
VM.
-P vm-name
Specifies the vPar/VM number, where vm-number is the number of the
vPar orVM.
-p vm-number
Specifies a VSP name to receive the archive, which is copied using the scp
command. Verify that you can log in to the VSP without a password.
-s host
Specifies the number of crash dumps to copy to the archive. By default, the
hpvmcollect command copies the latest crash dump directory (based on
the bounds file). This option can be used only with the -c option.
-n crash-dump
Specifies a target directory in which to create the hpvmcollect_archive
directory.
-d dir
Specifies the archive name with the specified label. If an archive with the
same name exists, it is renamed by appending a time stamp to the original
name before the new archive is created.
-b report-number
13.1 Collecting vPars and Integrity VM data 219