HP Instant Capacity Version 10.x User Guide (5900-2063, December 2011)

10 Frequently asked questions
This chapter covers frequently asked questions on the following topics:
• “iCAP software” (page 119)
• “iCAP hardware” (page 122)
• “GiCAP” (page 122)
iCAP software
What software product is required for iCAP on Itanium-based servers running HP-UX?
The HP software bundle for the iCAP version 10.x software, on Itanium-based servers running
HP-UX 11i v1, 11i v2, or 11i v3, is HP product number B9073BA.
Can one HP enterprise server be under both a Pay per use (PPU) and iCAP contract at the same
time?
No, the PPU and iCAP software bundles are mutually exclusive. Both can be installed on the same
HP enterprise server, but because the server can be purchased using either PPU or iCAP (but not
both), the server can be configured only for the purchased pricing solution.
Where can I find the iCAP 10.x software bundle?
The iCAP 10.x software bundle (B9073BA for HP-UX systems, BA484AA for OpenVMS systems)
is installed at the factory for new HP-UX systems and is automatically installed on OpenVMS Version
8.4 systems when the operating system is installed. If you need to install the software, it is available
from the following:
• (HP-UX) HP Software Depot web site: http://www.hp.com/go/softwaredepot (search for
“Instant Capacity”)
• March 2012 HP-UX 11i v3 Operating Environment (OE) media
• November 2009 OpenVMS Version 8.4 Operating System Media
For details about installing the iCAP 10.x software bundle, see “Installing iCAP software” (page 33).
One of my HP-UX or OpenVMS applications has compatibility issues with the iCAP software. How
do I correct the problem?
The application might have a problem when cores are activated or deactivated. Some applications
size themselves at system startup based on the number of active cores and they do not adjust for
core increases or decreases. For more information, see “Software application considerations”
(page 51).
We want to utilize temporary capacity on our Itanium-based server. What system configuration is
necessary and how do we acquire temporary capacity?
First, purchase the TiCAP product from your HP sales representative, acquire and apply the TiCAP
codeword, and then activate additional cores with temporary capacity. If you want asset reporting
to view temporary capacity balances on the Utility Pricing Solutions portal, make sure that email
is properly configured for the system you plan on using temporary capacity. For details about email
configuration, see “Diagnosing email configuration” (page 117). For details about temporary
capacity, see Chapter 5: “TiCAP” (page 55).
How much history is retained in the iCAP log files?
The iCAP log files retain up to 2 MB of iCAP events. An iCAP event occurs and is written to the
log files when one of the following occurs:
• The iCAP software sends an asset report to HP (daily at noon, if configured).
• A partition with iCAP is shut down.
iCAP software 119