HP Instant Capacity User's Guide for Versions 8.x

Example A-3 Example Edit to Sendmail Configuration (/etc/mail/sendmail.cf)
DMmy_company.com
DSmailhub.my_company.com
This example assumes the following:
• The Instant Capacity system’s hostname is: myICAPsystem.my_site.my_company.com
• The From field of the e-mail is set to my_company.com rather than the exact hostname of
the Instant Capacity system. This is because most organizations do not advertise the names
of their internal servers to the internet; however, they do advertise a few (select) high level
domain names to the internet.
• The Instant Capacity system is not advertised to the internet but hostname mycompany.com
is advertised and reachable from the internet
• E-mail is forwarded from the system to a mail relay host called mailhub. The mail server
called mailhub may either be directly connected to the internet and send the e-mail directly
to HP, or it may forward the e-mail to another mail server on its way to HP.
NOTE: Any bounced Instant Capacity e-mail messages are sent to the adm mailbox.
Steps to Confirm or Diagnose E-mail Configuration
After you have configured your Instant Capacity system to send e-mail over the internet you
can use the following steps to confirm the e-mail configuration or to aid in debugging the
configuration:
1. Send an e-mail message from your system to an e-mail address in the same domain (intranet)
and confirm receipt of the e-mail message.
2. Send an e-mail message from your system to an e-mail address outside of your domain (to
the internet, for example, to a yahoo or hotmail e-mail address) and confirm receipt of
the e-mail message.
3. Send an e-mail message from your system to someone at HP (for example, a HP representative
in a local account team) and confirm the person at HP received the e-mail message.
4. As root, execute the command:
/usr/sbin/icapnotify <reply_address>
5. If the previous steps are all successful, but asset reports are still not visible at the HP portal,
examine your e-mail configuration to determine if outgoing messages are automatically
being modified or appended, for example, to include something like a privacy notice.
Additions or modifications to encrypted asset reports may cause them to be rejected by the
portal.
The command in Step 4 sends an e-mail message to HP’s audit application. HP sends a
confirmation e-mail message to the reply_address. Receipt of the confirmation e-mail message
confirms successful e-mail configuration.
Configuring Instant Capacity’s FROM E-mail Address
One of the e-mail requirements of the Instant Capacity program is that the FROM e-mail address,
on e-mail messages sent by the Instant Capacity software from your system, must be DNS
resolvable.
The Instant Capacity software uses [e-mail] as the default FROM e-mail address
(where localhost is the hostname of your system and domain is its DNS domain). If the default
FROM e-mail address is undesirable, you can configure the Instant Capacity software to use a
FROM address you specify.
Configuring a Specified FROM Address
To configure your specified Instant Capacity FROM e-mail address, execute the following command:
/usr/sbin/icapmodify -f from_address
Configuring E-Mail on Instant Capacity Systems 187