HP Instant Capacity User's Guide for Versions 8.x

Troubleshooting the Instant Capacity Software
In the event the Instant Capacity software is not functioning, perform the following steps:
1. Verify that the Instant Capacity software is installed and not corrupted. On HP-UX systems,
this can be done by entering the following command:
/usr/sbin/swverify iCOD
You should see Verification succeeded. in the output of the swverify command.
On OpenVMS systems, enter the following commands to verify that the Instant Capacity
and WBEM software are installed and configured:
$ @sys$manager:ICAP$CLI_UTILS.COM CONFIG_CHECK
$ show log ICAP$CONFIGURED
“ICAP$CONFIGURED” = “TRUE” (LNM$JOB_nnnnnnnn)
$ pipe product show hist | search sys$pipe WBEMCIM
HP I64VMS WBEMCIM A2.0-A051013F Full LP Install Val 16-APR-2006
2. (HP-UX) If there is an error from the swverify command in Step 1 (above) then reinstall
the Instant Capacity software. Refer to “Installing Instant Capacity Software” (page 48) for
details.
(OpenVMS) If the Instant Capacity software is not configured, configure it using
SYS$MANAGER:ICAP$CONFIGURE.COM. If the WBEMCIM software is not installed, install it
using the PRODUCT INSTALL utility.
3. Verify that the status of your Instant Capacity system/partition is correct by entering the
following command:
HP-UX: /usr/sbin/icapstatus
OpenVMS: $ICAP SHOW STATUS
You should see something similar to “B.11.23.08.03” as the Instant Capacity software version.
If you do not have a version 8 installed, install the Instant Capacity 8.x software.
If there is a discrepancy between the number of reported components with or without usage
rights and your Instant Capacity contract, contact your local HP Response Center and request
iCAP assistance.
4. Ensure that the required processes for Instant Capacity are running.
On HP-UX systems, verify that the icapd daemon is running on the system/partition by
entering the following command:
/usr/bin/ps -e | grep icapd
You should see the icapd daemon running on the partition. If it is not running, check the
system log file (syslog) for icapd error messages and take the appropriate action.
On OpenVMS systems, verify that the ICAP_SERVER and WBEM CIMSERVER processes are
running:
$ pipe show sys | search sys
$pipe ICAP_SERVER%SEARCH-I-NOMATCHES, no strings matched
$ pipe show sys | search sys$pipe CIMSERVER
202046D CIMSERVER HIB 10 8335702 0 00:22:46.98 75250 77655 M
You should see a line of output listing the process information. In the above example, the
CIMSERVER process is running and the ICAP_SERVER process is not running.
5. (HP-UX) Ensure that the kernel driver diag2 is built into the kernel.
6. (HP-UX) Ensure that the NParProvider bundle is installed.
7. Ensure that the required WBEM provider modules are installed and running.
On HP-UX systems, the WBEM B8465BA bundle (version A.01.05 or higher) must be installed.
On OpenVMS systems, verify the WBEM installation using the following commands:
Troubleshooting the Instant Capacity Software 125