HP Instant Capacity User's Guide for Version 9.x

8.2 Troubleshooting the Instant Capacity Software
If the Instant Capacity software is not functioning, perform the following steps:
1. Verify that the Instant Capacity software is installed and not corrupted. On HP-UX systems,
enter the following command:
/usr/sbin/swverify iCOD
You should see the message Verification succeeded. in the output of the swverify
command.
On OpenVMS systems, enter the following commands to verify that the Instant Capacity
and WBEM software are installed and configured:
$ @sys$manager:ICAP$CLI_UTILS.COM CONFIG_CHECK
$ show log ICAP$CONFIGURED
“ICAP$CONFIGURED” = “TRUE” (LNM$JOB_nnnnnnnn)
$ pipe product show hist | search sys$pipe WBEMCIM
HP I64VMS WBEMCIM A2.0-A051013F Full LP Install Val 16-APR-2006
2. (HP-UX) If the swverify command in step 1 displays an error, reinstall the Instant Capacity
software. For details, see “Installing Instant Capacity Software” (page 44).
(OpenVMS) If the Instant Capacity software is not configured, configure it using the
SYS$MANAGER:ICAP$CONFIGURE.COM procedure. If the WBEMCIM software is not installed,
install it using the PRODUCT INSTALL utility.
3. Verify that the status of your Instant Capacity system or partition is correct by entering the
following command:
HP-UX: /usr/sbin/icapstatus
OpenVMS: $ICAP SHOW STATUS
The Instant Capacity software version is displayed as something similar to “B.11.23.09.00”.
If you do not have a version 9.x installed, install the Instant Capacity 9.x software.
If there is a discrepancy between the number of reported components with or without usage
rights and your Instant Capacity contract, contact your local HP Response Center and request
iCAP assistance.
4. Ensure that the required processes for Instant Capacity are running.
On HP-UX systems, verify that the icapd daemon is running on the system or partition by
entering the following command:
/usr/bin/ps -e | grep icapd
The command indicates that the icapd daemon is running on the partition. If it is not
running, view the system log file (syslog) for icapd error messages and take the appropriate
action.
On OpenVMS systems, verify that the ICAP_SERVER and WBEM CIMSERVER processes are
running:
$ pipe show sys | search sys
$pipe ICAP_SERVER%SEARCH-I-NOMATCHES, no strings matched
$ pipe show sys | search sys$pipe CIMSERVER
202046D CIMSERVER HIB 10 8335702 0 00:22:46.98 75250 77655 M
A line of output lists the process information. In this example, the CIMSERVER process is
running and the ICAP_SERVER process is not running.
5. (HP-UX) Make sure that the kernel driver diag2 is built into the kernel.
6. (HP-UX) Make sure that the nParProvider bundle is installed.
7. Make sure that the required WBEM provider modules are installed and running.
On HP-UX systems, the WBEM B8465BA bundle (version A.02.05 or higher) must be installed.
8.2 Troubleshooting the Instant Capacity Software 131