HP Management Platform Synchronization Installation and Reference Manual

OVO Collection Extensions

Therefore, it is recommended to use the OSEM MSIO spreadsheet and data loader instead.

NOTE: HP internal web pages are only obtainable by HP personnel. Please ask you HP account

representative to obtain these manuals for you or refer to the Troubleshooting Manual.

The OSEM MSIO spreadsheet is available in several locations in the Remote Support web site and

at various HP internal RSTMV and MPS SharePoint sites. The data is collected and administered

conveniently in the OSEM MSIO spreadsheet and loaded by the OSEM MSIO program into the

CMS database.

4-2-4 Using the Volume Data Load of the Managed System

Web Page

When a large number of devices are managed in a dynamic environment, the process of providing

updates to the managed device data is critical, but this process may be difficult to synchronize. As a

result, MPS introduces the concept of a default device.

When OVO reports an event with a hostname that is not in the managed device database, MPS will

look up the data for the default device, while still allowing the device incidents to be reported to HP.

In the case where data for a device is missing, this will cause a separate message in OVO which

reminds the administrators to add the device to the managed device database.

If no default device entry is found, the submission of an event will fail and this problem will be

displayed in OVO. To add a default device into the managed device database, a device with the

following characteristics can be added, either via the spreadsheet or the OSEM web page:

• *Server Hostname = unknown (may also be labeled as System Name)

• Server Domain Name = blank

• *WFM entitlement Type = SAID|Systemhandle

• *WFM Entitlement ID = <identifier of an existing valid contract>

• *WFM Serial Number = unknown

• *WFM Product Number = unknown

• *System IP address = blank

(where * denotes a mandatory field).

It is necessary to determine a real contract that probably covers an unknown device, and the

contact information should be that of similar valid devices.