HP Management Platform Synchronization Installation and Reference Manual

Introduction to MPS
13
1-3-1-2 Processing Incidents in OVO
The OVO adapter will perform the following actions through the web interface on message updates:
1. The original message is processed and the message text, appendix, and custom message
attributes (such as WFM case IDs) are updated to the new status.
2. When the original message text needs to be overwritten the text is kept as an annotation. The
annotations contain the history of message text changes. The custom message attribute
contents are also represented in the message text.
3. When MPS receives the close status of an incident the message is acknowledged in OVO, but
remains visible in the history browser.
Figure 1-5 Architecture Overview
CMS
OVO Mgmt
Station
HP Service
Process
Basic
Diagnostic
Monitored
device
Msg
queue
Active
Msgs
Message
History
MPS
Service
Essentials
Remote
Support
Pack
OVO
Web
Service
CMS
OVO Mgmt
Station
HP Service
Process
Basic
Diagnostic
Monitored
device
Msg
queue
Active
Msgs
Message
History
MPS
Service
Essentials
Remote
Support
Pack
OVO
Web
Service