HP Management Platform Synchronization Installation and Reference Manual

Appendix A

Troubleshooting

MPS to MVAA upgrade in RSSWM fails

On a CMS that had MPS B.05.xx installed as part of Remote Support Pack A.05.10 the upgrade

from MPS B.05.xx to MVAA A.05.20 (the package that is containing the MPS functionality from now

on) can fail.

Symptom

Configuration Manager (CM) displays the following error message:

Wrapper | CreateService failed – The specified service already exists.

(0x431)

Press any key to continue . . .

Figure A-1 MVAA upgrade error message