HP PCI AMD Radeon® 7000 Graphics Adapter Installation Guide

Troubleshooting
Table 3-2 Troubleshooting Criteria
SolutionDescriptionProblem
Prior to v8.3–1H1, connect a serial
console or setup a network console.
Check the EFI setting for the
PRIMARY console (found under boot
setup). By default multiple devices will
respond as EFI console devices, but
only the PRIMARY console will be
used by OpenVMS.
The EFI console displays and takes
input by default from all connected
console devices. However, prior to
v8.3–1H1, HP OpenVMS I64 only
supports use of serial consoles (or a
network console using the server
management option).
Cannot boot using VGA console.
Did you install Motif when OpenVMS
was installed?
Check console log for incorrect
SYSGEN parameters or quotas.
Is a keyboard and mouse connected?
Both must be connected when
X11/Motif is started. Messages will be
displayed on the console for 15
seconds waiting for the devices.
Sometimes this can be caused by KVM
switches.
Look at the contents of:
SYS$MANAGER:DECW$SERVER_0_ERROR.LOG
for possible error messages.
After booting OpenVMS, no
DECW$SERVER process is observed.
X11/Motif does not start on the
graphics display and the screen
remains blank.
Check for valid Motif license using the
command LICENSE LIST.
Check the console log for incorrect
SYSGEN parameters or quotas.
After booting HP OpenVMS I64,
DECW$SERVER is running but there
is no login box.
No Motif login box is displayed.
Your application may be expecting an
8–bit PsuedoColor default. The HP
PCI AMD Radeon 7000 Graphics
Adapter defaults to 24–bit TrueColor.
Either change the settings or fix the
application. See (page 15).
Application errors with Bad Window
or ColorMap errors.
Some 2D applications do not run.
Accelerated 3D operation (OpenGL) is
not supported on the Radeon 7000. 3D
applications “may” work slower, or
may not work at all.
3D applications fail to run.OpenGL applications do not work.
18 HP OpenVMS I64 — Graphics Software Installation and Customization