Systems Inventory Manager 1.5 Troubleshooting Guide Manufacturing Part Number : 5187-4239 October 2003, Edition 2 © Copyright 2003 Hewlett-Packard Development Company L.P.
Legal Notices The information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be held liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this material.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes PHP, freely available from the PHP Group (http://www.php.net). This product includes software developed by the OpenLDAP Project (http://www.openldap.org). Publication History The manual’s publication date and part number indicate its current edition. The publication date will change when a new edition is released. The manual part number will change when extensive changes are made.
Typographic Conventions We use the following typographical conventions. 4 audit (5) An HP-UX manpage. audit is the name and 5 is the section in the HP-UX Reference. On the Web and on the Instant Information media, it may be a hot link to the manpage itself. From the HP-UX command line, enter “man audit” or “man 5 audit” to view the manpage. See man (1). Book Title The title of a book. On the Web and on the Instant Information CD, it may be a hot link to the book itself.
1 Troubleshooting SIM This guide describes steps you can take to isolate and resolve problems that have occurred with the Systems Inventory Manager (SIM). Use the problems and resolutions in this guide to help you correct errors. NOTE If you are still experiencing difficulties after reviewing the information provided in this guide, please contact the SIM Development Team at sim_feedback@hp.com and include as much information as possible. Problem Why is DMI not running properly? Resolution 1.
Troubleshooting SIM 3. Verify entries in the file /var/dmi/dmiMachines on each client and on the server: • A hostname or an IP address can be used for each system. • On the server, the file must contain an entry for each network card on the server and each network card on each client server. • On each client system, the file must include an entry for each network card on the client and each network card on the server on which SIM is installed. 4.
Troubleshooting SIM 2. Verify that Tomcat is installed on your system: swlist -s hpuxwsTomcat 3. SIM cannot update pre-released versions that were distributed to a limited group for use on a trial basis. If you installed a pre-release version, you must remove it from the system then reinstall SIM. Problem How can I reconfigure the Tomcat port numbers? Resolution SIM requires that ports 1190, 1191, and 50001 be available for Tomcat. They cannot be changed.
Troubleshooting SIM Problem Why does swverify generate warnings against the DMI filesets? Resolution If you are upgrading SCR/DMI from a version earlier than B.11.[00/11/23].39 (product numbers B6816AA or B6260AA), swverify warnings will be generated. This occurs because the filesets, SCR, DMI-ITO, DMI-SDCI, and DMI-SDCI-MAN, have been obsoleted in B.11.[00/11/23].39 and all subsequent versions of DMI.
