HP-UX 11i Version 2 March 2006 Release Notes

Server-Specific Information
HP Instant Support Enterprise Edition
Chapter 4
83
For information on patch management, refer to the Patch Management User Guide for
HP-UX 11.x Systems, available at
http://www.docs.hp.com/en/oshpux11iv2.html#Patch%20Management.
Obsolescence
Not applicable.
HP Instant Support Enterprise Edition
HP Instant Support Enterprise Edition (ISEE) is a secure remote support platform for
business servers and storage devices. The HP ISEE client software is installed on each
supported device covered by an HP Support Agreement. ISEE Monitored Clients
communicate directly with the HP Support Center through the firewall and/or Web
proxy server to deliver hardware incident information to the HP support center for
reactive support. Additionally, system information is collected and can be used for
proactive support.
Summary of Change
ISEE Client has been updated to version A.03.95.043 to incorporate defect fixes. For
details, refer to the ISEE Training and Documentation Web site at
http://www.hp.com/learn/isee.
Impact
There are no impacts.
Compatibility
Before enabling or configuring ISEE, verify that you have collected the necessary
information and met all of the requirements outlined in Chapter One and Appendix A of
the HP Instant Support Enterprise Edition Client Installation and Upgrade Guide,
available at http://www.hp.com/learn/isee. Please note that HP ISEE is only
supported on servers, not HP-UX workstations.
Enabling ISEE
ISEE is installed in a disabled state. To enable the client complete the following steps:
1. In the file /etc/rc.config.d/hpservices.conf change the value of START_TUNER
from 0 to 1.
2. In the file /etc/rc.config.d/rstemsListener change the value of RST_LISTENER
from 0 to 1.
3. Execute /sbin/init.d/hpservices start.
4. Execute /sbin/init.d/rstemsListener start.