HP Instant Support Enterprise Edition Imaged HP-UX Client Configuration Guide (February 2007)

Enabling and Configuring Instant Support Enterprise Edition

Introduction to Instant Support Enterprise Edition

Chapter 1

For ISEE on Servers using HP-UX 11i v3 & Later:

• The ISEE Client software will be available after March, 2007.

• The ISEE Client software is NOT included in the HP-UX AR/OE (shipping January, 2007), and is not

pre-installed on servers.

• The ISEE Client software can be manually installed, when it becomes available, by following the

instructions in “Installing HP-UX Clients” on page 15.

Step A: Verifying Internet Connectivity

Whether you are using a Web proxy server or not, validate that you can reach your appropriate regional URL

through Netscape or Microsoft Internet Explorer on the supported device before installing the ISEE client

software:

• http://isee.americas.hp.com/mots/motserv

• http://isee.europe.hp.com/mots/motserv

• http://isee.asiapac.hp.com/mots/motserv

CAUTION If the connection fails, do not attempt to enable ISEE software until connectivity is established.

Step B: Enabling ISEE on Servers using HP-UX 11i v2 September 2004 & Later

By default, on servers using HP-UX 11i v2 September 2004 & Later, installed with HP OE Media, ISEE is

installed in a disabled state. To enable the client complete the following steps:

1. In the file /etc/rc.config.d/hpservices.conf change the value of START_TUNER from 0 to 1.

2. In the file /etc/rc.config.d/rstemsListener change the value of RST_LISTENER from 0 to 1.

3. Execute /sbin/init.d/hpservices start.

4. Execute /sbin/init.d/rstemsListener start.

Step C: Configuring ISEE

CAUTION “Cloning” or imaging of a configured ISEE client is not supported.

1. Open the following URL:

http://<client_hostname>:5060/start.html

Where <client_hostname> is the fully qualified name or IP address of the monitored system.

2. Enter admin for your user name and isee for your password when prompted by the browser, and click

[OK].

CAUTION This is the default password for all ISEE users. HP STRONGLY recommends changing

your password after you complete the Client configuration.

3. Read the informational window (see Figure 1-1) and click [OK].