HP Instant Support Enterprise Edition Imaged HP-UX Client Configuration Guide (February 2007)

Chapter 1

1 Enabling and Configuring

Instant Support Enterprise Edition

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Introduction to Instant Support Enterprise Edition

Hewlett-Packard Instant Support Enterprise Edition (ISEE) is a secure remote support platform for your

business servers and storage devices. This document covers ISEE configuration on a single ISEE Standard

edition HP-UX imaged client. The full version of the software is already imaged and ready to enable and

configure.

If a new software installation or multi-client or advanced configurations are needed, see

www.hp.com/learn/isee for the full document HP Instant Support Enterprise Edition Client Installation and

Upgrade Guide.

Before You Begin

CAUTION The Event Monitoring System (EMS) is installed as part of the ISEE platform software bundle.

The (EMS) Listener is a daemon monitoring EMS events generated by the HP-UX operating

system. This functionality is integral to the success of ISEE-based support. DO NOT disable or

uninstall EMS.

You can determine if and which version of ISEE is on your server by running the following command:

#> swlist | grep ISEE

HP-UX 11i v2 and 11i v3 have different requirements and statuses. Read the following version statements

before proceeding.

For ISEE on Servers using HP-UX 11i v2 September 2004 & Later:

• The ISEE Client software is part of the HP-UX OE/AR media releases and is pre-installed on HP-UX

servers.

• No special requirements exist for HP-UX 11i v2 servers running with processors, other than the Dual

Processor Itanium Chip Set; those users may continue to Step A.

• The minimum required JRE for HP-UX 11i v2 servers with Dual Processor Itanium Chip Set processors is

1.4.2-2.

You can obtain a current JRE version at:

http://www.hp.com/products1/unix/java/java2/sdkrte14/index.html

You can obtain a installation instructions for the JRE at:

http://www.hp.com/products1/unix/java/java2/sdkrte14/index.html