HP Instant Support Enterprise Edition Imaged HP-UX Client Configuration Guide (February 2007)

Installing HP-UX ISEE Client Software
Troubleshooting the HP-UX Client Installation
Appendix B
17
/usr/sbin/swinstall -s /var/depots/ISEEPlatform_A.03.95_HP-UX_00B.11.22.IA.depot
ISEEPlatform
3. Check the Software Distributor logs for errors after installing HP ISEE. If necessary, take corrective
action.
Install Step 5: Configuring the ISEE Client Software
The configuration steps after an installation are the same as configuring after the client is enabled. Complete
“Step C: Configuring ISEE” on page 4, “Step D: Scheduling System Collections” on page 9 and “Step E:
Changing Your Default Password” on page 9 to complete the configuration.
Troubleshooting the HP-UX Client Installation
The following table is a list of potential installation questions, useful for troubleshooting your HP ISEE
installation.
Removing HP ISEE Software
If you choose to remove the HP ISEE software from your HP-UX server, complete the following steps:
1. Log on to the monitored system as root (admin privileges).
2. Run the following command on each monitored system:
/usr/sbin/swremove ISEEPlatform
Table B-2 Troubleshooting HP-UX Client Installation
Problem Resolution
I get an error
message when
installing the HP
ISEE software on the
supported device.
What is the problem?
If you see the following error message, you need to install the OnlineDiag
package. This package is available from IPR0106 and later. After installing
OnlineDiag, you will be able to reinstall the HP ISEE software without any
problems.
ERROR: The “checkinstall" script for "Isee_EmsListener" failed
(exit code "1"). The script location was
"/var/tmp/BAAa12095/catalog/Isee_EmsListener/pfiles/checkinstall".*
This script had errors and the execution of this product cannot
proceed until the problem is fixed. Check the above output from the
script for further details. The prerequisite
"Sup-Tool-Mgr.STM-SHLIBS,r>=B.11.00.14.14" for fileset
"Isee_EmsListener.ISEE_EMSLISTENER-RUN,r=B.01.05" cannot be
successfully resolved.
ERROR: The dependencies for fileset
"Isee_EmsListener.ISEE_EMSLISTENER-RUN,r=B.01.05" cannot be resolved
(see previous lines). You must resolve the above dependencies before
operating on this fileset or change the "enforce_dependencies"
option to "false".
I am experiencing
problems with the
Client interface.
What should I do?
Review the Client log files. These are found at /var/opt/hpservices/log.
Entries associated to chmod and swizzler in the mad.log are normal and can be
ignored.