HP Instant Support Enterprise Edition Client Installation and Upgrade Guide Manufacturing Part Number: 5990-8547 April 2004 A.03.50 © Copyright 2001-2004 Hewlett-Packard Development Company, L.P.
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HP ISEE Documentation HP ISEE customer documentation includes the following: Client Installation Guide (part number 5990-7254) This installation and configuration guide, used by a customer or customer’s HP support engineer, provides instructions for acquiring the HP ISEE software from the HP software distribution portal. It is used for installing and configuring the software for the Monitored Clients. This guide is available at: http://www.hp.com/learn/isee.
Contents 1. Understanding Your ISEE Clients and Configuration Options Instant Support Enterprise Edition Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISEE Standard Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISEE Advanced Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Troubleshooting the HP-UX Client Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Removing HP ISEE Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 B. Installing ISEE on Linux Clients Meeting ISEE Support Prerequisites for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Prerequisites for Supported HP ProLiants. . . .
Contents Installing the ISEE Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Managing the Shared Server Environment with the Command Line Utility. . . . . . . . . . . . . . . . . . . 97 Configuring the ISEE Client Software in the Shared Server Model . . . . . . . . . . . . . . . . . . . . . . . . . 100 Installing ISEE OpenVMS Clients with the Multi-server Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 10
1 Chapter 1 Understanding Your ISEE Clients and Configuration Options 11
Understanding Your ISEE Clients and Configuration Options Instant Support Enterprise Edition Overview Instant Support Enterprise Edition Overview Hewlett-Packard Instant Support Enterprise Edition (ISEE) is a secure remote support platform for your business servers and storage devices. HP ISEE is available in either the Standard or Advanced Configuration. Your configuration is determined by your HP Support Agreement.
Understanding Your ISEE Clients and Configuration Options Establishing ISEE Monitored Clients Establishing ISEE Monitored Clients ISEE supports selected operating systems. Installation instructions for each supported operating system are provided in the appendices of this guide. For a complete list of ISEE-supported operating systems and hardware devices, please view the ISEE supported products web page at: http://www.hp.com/hps/hardware/hw_products.html.
Understanding Your ISEE Clients and Configuration Options Establishing ISEE Monitored Clients NOTE Your Web proxy server may require a user name and password. If you do not have a Web proxy server, you must verify access to your HP Support Center. If you have a Web proxy server, gather the following information: NOTE • Web proxy server fully qualified name or IP address and the associated port number of your Web proxy server. • User name and password.
Understanding Your ISEE Clients and Configuration Options Establishing ISEE Monitored Clients Verifying Internet Connectivity for the Advanced Configuration This process is completed after the SPOP has been configured.Validate that you can reach the following URL (hosted on the SPOP) from a browser on each prospective ISEE Client system.
Understanding Your ISEE Clients and Configuration Options Establishing ISEE Monitored Clients • Serial Number: A serial number is stamped on the chassis of every hardware host, and it is sometimes bar-coded for easy reading. For many hosts, the ISEE Client can automatically detect the serial number and will pre-populate this field. The pre-populated serial number will not require updating unless unusual circumstances cause a conflict.
Understanding Your ISEE Clients and Configuration Options Establishing ISEE Monitored Clients pre-populated. Only under unusual circumstances should the customer have to change a product number that is automatically supplied. If you have trouble identifying the host product number, please contact your HP representative for help.
Understanding Your ISEE Clients and Configuration Options Establishing ISEE Monitored Clients Collecting Your ISEE Client Information The following information is used to install, configure, and support each of your ISEE Monitored Clients. Optional items are italicized.
Understanding Your ISEE Clients and Configuration Options Establishing ISEE Monitored Clients f. Proxy Server Name: The fully qualified hostname or IP address for your designated proxy server. This information is required for the ISEE Monitored Client to establish communication with HP. This information is only required if you are using an Proxy Server in your network to access the Internet from the monitored client. g.
Understanding Your ISEE Clients and Configuration Options Establishing ISEE Monitored Clients NOTE If you cannot find the Instant Support Enterprise Edition (ISEE) link, search for the term Instant Support Enterprise Edition using the Search feature on the Software Depot Website. 3. Click [Receive for Free] next to the Instant Support Enterprise Edition (ISEE) listing. The registration page appears. 4. Select the appropriate operating system from the drop-down list. 5.
2 Chapter 2 Configuring ISEE Clients 21
Configuring ISEE Clients ISEE Configuration Overview ISEE Configuration Overview The ISEE Client software detects hardware faults and selected software faults and reports incidents either directly to the HP Support Center, in the case of the Standard Configuration, or to the ISEE SPOP in the Advanced configuration. The ISEE Client includes a web-based interface, the ISEE UI, that enables configuration of the client software and communication options.
Configuring ISEE Clients Configuring ISEE after an Individual Installation Configuring ISEE after an Individual Installation This process must be completed for each ISEE Monitored Client. When installing HP ISEE in a Tru64 Unix cluster, the following steps must be performed on each node in the cluster. When installing HP ISEE in an OpenVMS cluster, the following steps must be completed on every server running ISEE processes.
Configuring ISEE Clients Configuring ISEE after an Individual Installation NOTE Figure 2-2 24 Failure to provide complete contact and company information jeopardizes HP’s ability to identify, diagnose, and repair hardware problems. If you submit the wrong information, the Client may require reinstallation.
Configuring ISEE Clients Configuring ISEE after an Individual Installation CAUTION STANDARD CONFIGURATION ONLY: Do not enter any information in the Server Name field for an ISEE Standard Configuration Client. If information is entered in this field and submitted a possible reinstallation of the Client software may be required.
Configuring ISEE Clients Configuring ISEE after an Individual Installation During the installation, your notification, security, and communication options are automatically configured to the default HP ISEE values. No additional configuration is necessary. However, you may change the default values; for more information, see “Reviewing or Changing Your Default Notification, Security, and Communication Values” on page 44. 5. Click [submit]. 6. Click [OK] on the update message (see Figure 2-5).
Configuring ISEE Clients Configuring ISEE after an Individual Installation 10. Click [OK] on the progress dialog box (see Figure 2-8). Figure 2-8 Update in Progress Dialog Box 11. Read the entitlement verification screen (Figure 2-9) and click [close]. Figure 2-9 Entitlement Verification 12. Click [Yes] on the pop up to close the browser window. Figure 2-10 Close Window Dialog Box 13. Log back into the ISEE User Interface, as described in Step One on page 23.
Configuring ISEE Clients Configuring ISEE after an Individual Installation The welcome to hp instant support enterprise edition screen (see Figure 2-11) displays open incidents. Figure 2-11 HP ISEE User Interface Installation Incidents If HP ISEE is installed correctly, multiple incidents will display. (Figure 2-11). The ISEE_Connectivity incident verifies that the ISEE Client was able to communicate properly with the HP Support Center and/or the SPOP.
Configuring ISEE Clients Completing the ISEE Configuration after using the Pre-configuration Utility Completing the ISEE Configuration after using the Pre-configuration Utility With the use of the pre-configuration utility, most of the required configuration information is recorded and applied to each client during the installation. However, entitlement information, which is specific to each supported device, must be entered for each Monitored Client.
Configuring ISEE Clients Completing the ISEE Configuration after using the Pre-configuration Utility 4. Click company in the left navigation panel of the new window (see Figure 2-13). Figure 2-13 HP ISEE User Interface Navigation Panel 5. Click [OK] on the update pop up (see Figure 2-14) to continue with the ISEE Client configuration. Figure 2-14 ISEE Updates Dialog Box 6. Click [OK] to proceed with the Entitlement Configuration.
Configuring ISEE Clients Completing the ISEE Configuration after using the Pre-configuration Utility 7. Enter the required entitlement fields in the Company Options/Entitlement Information screen (see Figure 2-16) and click [submit]. Figure 2-16 NOTE Company Options/Entitlement Information Window For more information about Entitlement Information, reference “Understanding Entitlement Information” on page 15. 8. Click [OK] to the progress dialog box (see Figure 2-17).
Configuring ISEE Clients Completing the ISEE Configuration after using the Pre-configuration Utility 10. Click [Yes] on the pop up message to close the browser window. Figure 2-19 Close Window Dialog Box 11. Close all Microsoft Internet Explorer and/or Netscape Navigator browser windows. 12. Repeat steps 1 and 2 to display and verify the incidents. Figure 2-20 HP ISEE User Interface Installation Incidents If HP ISEE is installed correctly, multiple incidents will display. (Figure 2-20).
Configuring ISEE Clients Completing the ISEE Configuration after using the Pre-configuration Utility NOTE With OpenVMS clients installed in a Shared Server Model, you will see only on connectivity and entitlement incident for the entire cluster but a new installation incident for each node in the cluster. For more information about the Shared Server Model in OpenVMS see “Understanding the OpenVMS Installation Options” on page 86. 13.
Configuring ISEE Clients Verifying a Successful Upgrade Verifying a Successful Upgrade With any ISEE upgrade, you should validate that the process was successful by verifying that the entitlement and communication incidents were received. NOTE If you have installed ISEE Monitored Clients in a clustered environment, see the appropriate operating system appendix for any additional requirements.
Configuring ISEE Clients Verifying a Successful Upgrade 4. Click company in the left navigation panel. Figure 2-22 Company Options/Entitlement Information Window 5. Close all Microsoft Internet Explorer and/or Netscape Navigator browser windows. 6. Repeat steps 1 and 2 to display incidents. Figure 2-23 HP ISEE User Interface Upgrade Incidents If HP ISEE is installed correctly, multiple incidents will display. (Figure 2-23).
Configuring ISEE Clients Migrating Standard Configuration Monitored Clients to the Advanced Configuration Migrating Standard Configuration Monitored Clients to the Advanced Configuration To migrate an ISEE Monitored Client from the Standard Configuration to the Advanced Configuration, verify that you have met all of the Advanced Configuration requirements through your HP Support Engineer and that the SPOP is successfully installed. Then, execute the appropriate command for your supported operating system.
Configuring ISEE Clients Troubleshooting the ISEE Client Configuration Troubleshooting the ISEE Client Configuration Table 2-1 Troubleshooting ISEE Client Configuration Problem Resolution The entitlement check failed; what is the problem? If the Entitlement_Check fails, verify that the entitlement identifier entered in the ISEE UI matches the entitlement identifier on the cover of your support agreement verbatim (that is case sensitivity and all spaces/punctuation were captured exactly as they appear o
Configuring ISEE Clients Troubleshooting the ISEE Client Configuration 38 Chapter 2
3 Chapter 3 Using HP ISEE with Your Monitored Clients 39
Using HP ISEE with Your Monitored Clients Using the ISEE User Interface Using the ISEE User Interface This section includes the following tasks: • “Starting the HP ISEE User Interface” • “Understanding HP ISEE Incident Status” • “Receiving a Message from an HP Support Engineer” • “Acknowledging MAPs for an Open HP ISEE Incident” • “Changing Your Default Password” • “Reviewing or Changing Your Default Notification, Security, and Communication Values” • “Changing Your Default Configuration Optio
Using HP ISEE with Your Monitored Clients Using the ISEE User Interface 1. Open the HP ISEE UI in a browser: http://:5060/start.html Where is the fully qualified hostname of the Monitored Client. 2. Log in using your ISEE user name and password. The default ISEE user name is admin and the default ISEE password is ISEE. HP STRONGLY recommends customizing your password. For directions see “Changing Your Default Password” on page 43. CAUTION 3.
Using HP ISEE with Your Monitored Clients Using the ISEE User Interface To view incident status, select the incident. The incident view screen (Figure 3-2) appears.
Using HP ISEE with Your Monitored Clients Using the ISEE User Interface Complete the following steps to acknowledge a MAP: 1. Open the e-mail from your HP Support engineer. 2. Click the URL within the e-mail. This opens HP ISEE UI in a browser with detailed incident information. 3. Enter your user name and password. 4. Select attention. 5. Select either YES or NO to accept or decline the MAP. Changing Your Default Password HP strongly recommends that you change your password for the HP ISEE UI.
Using HP ISEE with Your Monitored Clients Using the ISEE User Interface Reviewing or Changing Your Default Notification, Security, and Communication Values You can change the information provided in the contact options window (Figure 3-3). Optionally, you can configure the notification, security, and the communication default values by selecting the options in the left panel.
Using HP ISEE with Your Monitored Clients Using the ISEE User Interface NOTE Figure 3-4 The option Support Analyst is assigned to the incident is not available for the Advanced Configuration Monitored Clients. If you select this option, no notification is sent when an analyst is assigned. HP ISEE User Interface Configuration Options 3. Review the available options and change values, if necessary, to meet your enterprise needs.
Using HP ISEE with Your Monitored Clients Scheduling System Configuration Collections for Standard Configuration Clients Scheduling System Configuration Collections for Standard Configuration Clients Scheduling configuration collections enables HP to provide more robust troubleshooting and support. For the A.03.50 release scheduled collections are available for supported HP-UX, Linux, and Windows monitored clients. By default system collections are not enabled.
Using HP ISEE with Your Monitored Clients Scheduling System Configuration Collections for Standard Configuration Clients NOTE If you do not remember where you installed the ISEE software package, search on ScheduledCollectionsUtility.exe to find the directory. 2. Run the SheduledCollectionsUtility.exe file. 3. Specify when you would like collections run on the Client in the Scheduled Collections window and click [Next]. Figure 3-5 Scheduled Collections Window 4.
Using HP ISEE with Your Monitored Clients Scheduling System Configuration Collections for Standard Configuration Clients 5. Confirm that the collection information is correct and click [Next]. Figure 3-7 Scheduled Collections Window 6. Click [Finish] to close the Scheduled Collection Utility.
A Appendix A Installing ISEE on HP-UX Clients 49
Installing ISEE on HP-UX Clients Preparing HP-UX Clients for Installation Preparing HP-UX Clients for Installation Before downloading or installing the HP ISEE software on your supported HP-UX device, complete the following sections: NOTE • “Verifying HP ISEE Software Requirements” • “Verifying Patch Requirements” • “Disabling HP Predictive Support from Your HP-UX Servers” For a complete list of supported HP-UX versions and devices, please view the ISEE supported products web page at: http://www.
Installing ISEE on HP-UX Clients Preparing HP-UX Clients for Installation Do not install HP ISEE on a system currently running HP Event Notifier (released with HP’s High Availability Observatory). If you are running HP Event Notifier, contact your HP support representative.
Installing ISEE on HP-UX Clients Choosing an Installation Process Choosing an Installation Process After completing the pre-installation steps described in the previous section, you are ready to install HP ISEE software on your HP-UX Clients. The ISEE HP-UX Client installation process has two variations: • “Installing or Upgrading an Individual HP-UX Client” on page 53 • “Pre-Configuring and Installing Multiple HP-UX 11.
Installing ISEE on HP-UX Clients Installing or Upgrading an Individual HP-UX Client Installing or Upgrading an Individual HP-UX Client Complete the installation steps for each HP-UX Client. Installing the ISEE Client Software To install HP ISEE on your HP-UX Monitored Client, complete the following steps: 1. Log on to the Client as root. 2. Install the software on the Client: swinstall -s ISEEPlatform Where is the fully qualified path to the installation package.
Installing ISEE on HP-UX Clients Pre-Configuring and Installing Multiple HP-UX 11.x Clients Pre-Configuring and Installing Multiple HP-UX 11.x Clients The HP ISEE Depot Server is a system that hosts the HP ISEE software and configuration for HP ISEE HP-UX Clients. The ISEE Customized Depot is the software package that contains your configured/customized settings and resides on the Depot Server.
Installing ISEE on HP-UX Clients Pre-Configuring and Installing Multiple HP-UX 11.x Clients NOTE To create multiple customized depots, repeat this step using multiple values for . Then proceed with the remaining steps for each . 4. Delete the /ISEEPlatform.depot. It is no longer needed. 5.
Installing ISEE on HP-UX Clients Pre-Configuring and Installing Multiple HP-UX 11.x Clients 2. Install the software on the server: swinstall -s ISEEPlatform 3. Check the Software Distributor logs for errors after installing HP ISEE. If necessary, take corrective action. 4. Proceed to “Completing the ISEE Configuration after using the Pre-configuration Utility” on page 29.
Installing ISEE on HP-UX Clients Troubleshooting the HP-UX Client Installation Troubleshooting the HP-UX Client Installation The following table is a list of potential installation questions, useful for troubleshooting your HP ISEE installation. Table A-2 Troubleshooting HP-UX Client Installation Problem I get an error message when installing the HP ISEE software on the Monitored Clients. What is the problem? Resolution If you see the following error message, you need to install the OnlineDiag package.
Installing ISEE on HP-UX Clients Troubleshooting the HP-UX Client Installation 1. Log on to the monitored system as root (admin privileges). 2. Run the following command on each monitored system: swremove ISEEPlatform If the swremove process is successful, a message appears confirming the removal of the software. Check your log files to verify that there are no errors. If the swremove does not complete successfully, consult the resulting logfile.
B Appendix B Installing ISEE on Linux Clients 59
Installing ISEE on Linux Clients Meeting ISEE Support Prerequisites for Linux Meeting ISEE Support Prerequisites for Linux Identify the systems in your environment that will be Monitored Clients (systems covered in your HP Support Agreement). Verify each ISEE Client system has the minimum required disk space available and download the Client software as described in “Downloading ISEE Client Software” on page 19. Each client system must meet the appropriate prerequisites for ISEE.
Installing ISEE on Linux Clients Meeting ISEE Support Prerequisites for Linux 3. Select the Downloads drivers and software radio button. 4. Enter HP Management Applications and click the arrow button next to the text box. NOTE Enter HP Management Applications in step 4, to ensure that a complete list of TopTools agents is displayed. Entering a specific Netserver model number may not display a complete list of agents, such as the agents for Linux Red Hat 7.1 & 7.2. 5.
Installing ISEE on Linux Clients Choosing an Installation Process Choosing an Installation Process After completing the pre-installation steps described in the previous section, you are ready to install HP ISEE software on your Linux Clients.
Installing ISEE on Linux Clients Installing or Upgrading an Individual Linux Client Installing or Upgrading an Individual Linux Client Complete the installation and configuration steps on each ISEE Linux Client. Installing the ISEE Client Software To install or upgrade HP ISEE on your Linux Client, complete the following steps: 1. Create a directory named ISEEInstall. Example: mkdir /usr/ISEEInstall 2. Place the file ISEEPlatform.tar in the ISEEInstall directory. 3.
Installing ISEE on Linux Clients Pre-Configuring and Installing Linux Clients Pre-Configuring and Installing Linux Clients You can place a customized software package on a designated Linux server to host the HP ISEE software and options for HP ISEE Monitored Clients. The software package contains your configured/customized settings. These settings are then used during the Monitored Client installation.
Installing ISEE on Linux Clients Pre-Configuring and Installing Linux Clients 4. Execute the following command to complete the configuration file and repackage it with the tar ball upon completion: bash repackage.sh NOTE This command starts an interactive script that allows you to enter configuration information. Use the information you collected in Table 1-2 on page 18, and read each option carefully before submitting your information. 5.
Installing ISEE on Linux Clients Troubleshooting the Linux Client Installation Troubleshooting the Linux Client Installation The following table is a list of potential installation questions, useful for troubleshooting your HP ISEE installation. Table B-1 Troubleshooting the Linux Client Installation Problem Resolution I get an error message when installing the HP ISEE software on the Monitored Clients. What is the problem? Review /var/opt/hpservices/installationNotes for more detailed error messages.
C Appendix C Installing HP ISEE on Windows Clients 67
Installing HP ISEE on Windows Clients Meeting ISEE Support Prerequisites for Windows Meeting ISEE Support Prerequisites for Windows Identify the Windows supported devices in your environment that will be Monitored Clients (systems covered in your HP Support Agreement). Verify each ISEE Client system has the minimum required disk space available and download the Client software as described in “Downloading ISEE Client Software” on page 19.
Installing HP ISEE on Windows Clients Meeting ISEE Support Prerequisites for Windows NOTE Make sure advanced options, search subfolders and search hidden files and folders (this last option is in Windows 2003 only) are all checked. 2. Enter jview.exe in the Search for . . . field. 3. If jview.exe is found, right click on the file and select properties. NOTE On 32 bit systems running Windows 2000, the jview.exe file should be under: c:\WINNT\system32. On 32 bit systems running Windows 2003, the jview.
Installing HP ISEE on Windows Clients Meeting ISEE Support Prerequisites for Windows a. To install the Microsoft jview files browse to the directory where you downloaded the ISEEPlatform.exe, during the ISEE Client download (see “Downloading ISEE Client Software” on page 19). Double click ISEEPlatform.exe to extract the contents. b. Execute the following command from the ISEEPlatform subdirectory: msjavx86.exe After installing this file, you will be prompted to reboot the machine.
Installing HP ISEE on Windows Clients Meeting ISEE Support Prerequisites for Windows Additional Prerequisites for Supported HP NetServers TopTools Agents 5.52 or greater for supported HP Netservers running supported versions of Windows. Documentation for installing and configuring these agents is available from the TopTools agent download website. To access TopTools Agents from the TopTools Website complete the following steps: 1. In a Web browser access http://www.hp.com. 2.
Installing HP ISEE on Windows Clients Choosing an Installation Process Choosing an Installation Process After completing “Downloading ISEE Client Software” on page 19, and the pre-installation steps described in the previous section, you are ready to install HP ISEE software on your Windows Clients. The ISEE Windows Client installation process has two variations: 72 • If you are installing a small number of Clients, you may prefer the “Installing or Upgrading an Individual Windows Client” on page 73.
Installing HP ISEE on Windows Clients Installing or Upgrading an Individual Windows Client Installing or Upgrading an Individual Windows Client 1. Browse to the directory where you downloaded the ISEEPlatform.exe, during the ISEE Client download (see “Downloading ISEE Client Software” on page 19). Double click ISEEPlatform.exe to extract the contents. 2. Open a command prompt by clicking [Start] and selecting Run. 3. Enter command in the Open field and click [OK]. 4.
Installing HP ISEE on Windows Clients Installing or Upgrading an Individual Windows Client NOTE 74 Standard Configuration installations and upgrades both require enabling new scheduled collections, see “Scheduling System Configuration Collections for Standard Configuration Clients” on page 46. If you upgraded and existing Advanced Configuration ISEE Client, reference the ISEE SPOP User Guide to reset scheduled collections.
Installing HP ISEE on Windows Clients Pre-configuring and Installing Windows Clients Pre-configuring and Installing Windows Clients To pre-configure your Windows Clients complete the following steps: 1. Browse to the directory where you downloaded the ISEEPlatform.exe, during the ISEE Client download (see “Downloading ISEE Client Software” on page 19). Double click ISEEPlatform.exe to extract the contents. 2. Double-click the Preconfigure.
Installing HP ISEE on Windows Clients Pre-configuring and Installing Windows Clients 5. Enter any additional contacts and click [Next]. Figure C-4 Additional Contacts Window 6. Enter the requested information in the Company Information window and click [Next].
Installing HP ISEE on Windows Clients Pre-configuring and Installing Windows Clients 7. Select either Standard Configuration or Advanced Configuration in the Configuration Selection window and click [Next]. Figure C-6 Configuration Selection Window 8. If you selected Standard Configuration, enter the physical location of your Client system in the System Location field in the Server Information window and click [Next] see Figure C-7.
Installing HP ISEE on Windows Clients Pre-configuring and Installing Windows Clients If you selected Advanced Configuration, enter the fully qualified host name of the SPOP and the physical location of your client system in the System Location field and click [Next] see Figure C-8, and skip to Step 11. Figure C-8 Server Information Window: Advanced Configuration 9. Scheduling configuration collections enables HP to provide more robust troubleshooting and support.
Installing HP ISEE on Windows Clients Pre-configuring and Installing Windows Clients 10. Specify the user name and password in the Scheduled Collections Passwords window and click [Next]. This must be a local account on the ISEE Client system with full administrator privileges. Figure C-10 Scheduled Collections Passwords Window (Standard Configuration) 11. Enter your proxy server name and authenticated user name and password in the Proxy Information window and click [Next].
Installing HP ISEE on Windows Clients Pre-configuring and Installing Windows Clients 12. Choose the appropriate settings for your business and security needs in the Notification Options window and click [Next]. Figure C-12 Notification Options Window 13. Choose the appropriate settings for your business and security needs in the Security Options window and click [Next].
Installing HP ISEE on Windows Clients Pre-configuring and Installing Windows Clients 14. Read through the information to verify your settings are correct when the Confirm Setup Information window displays. If the settings are incorrect, click [Back] to go back and change settings. If the settings are correct, click [Next]. Figure C-14 HP ISEE Client Pre-configuration Utility Confirm Setup Window 15.
Installing HP ISEE on Windows Clients Pre-configuring and Installing Windows Clients 4. Run the following command: c:\temp\ISEEPlatform\setup.exe /verbose“” Example C-2 Running the Installation Command ISEEPlatform is the default subdirectory created when you unzip the ISEEPlatform.exe file. If you changed the directory path, you must enter the alternate directory to run the command in Step 4.
Installing HP ISEE on Windows Clients Troubleshooting the Windows Client Installation Troubleshooting the Windows Client Installation The following table is a potential installation question, useful for troubleshooting your HP ISEE installation. Table C-1 Troubleshooting the Windows Client Installation Problem The Windows Upgrade/Installation failed with an error message that stated one or more of the following processes must be stopped: • mad.exe • MotiveDirectory.exe • Motive~1.exe • mpbtn.
Installing HP ISEE on Windows Clients Troubleshooting the Windows Client Installation Removing HP ISEE Software If your HP ISEE installation fails or you decide to remove the HP ISEE software from your Windows server, complete the following steps: 1. Select Start > Settings > Control Panel > Add/Remove Programs. 2. Select HP Instant Support Enterprise Edition Client from the list of installed programs, then click [Change/Remove]. 3. Repeat Steps 1–2 on every Monitored Client you want to remove.
D Appendix D Installing ISEE on OpenVMS Clients 85
Installing ISEE on OpenVMS Clients Understanding the OpenVMS Installation Options Understanding the OpenVMS Installation Options HP Instant Support Enterprise Edition has three supported models for OpenVMS clients. Two of the models support OpenVMS clusters, and the third model supports single (Stand Alone) OpenVMS servers. Table D-1 provides a summary of the advantages and disadvantages of each installation model.
Installing ISEE on OpenVMS Clients Understanding the OpenVMS Installation Options Stand-Alone (non-clustered) OpenVMS Server In the Stand-Alone model, the ISEE software is installed separately on every OpenVMS server. Configuration of the ISEE Client information can be done through the Pre-Configuration Utility (see “Understanding the Pre-configuration Utility” on page 106) or using the ISEE User Interface. Each Stand-Alone server must be configured.
Installing ISEE on OpenVMS Clients Understanding the OpenVMS Installation Options With the Shared Server Model, the active server is the system running the ISEE processes for the cluster. The ISEE$MAD process facilitates communication to the HP Support Center or to the SPOP, in the case of the Advanced Configuration. The ISEE$QUEUE process handles event management from Web-Based Enterprise Services (WEBES) 4.3.1 event monitoring, maintenance activities, and incident management for ISEE submission.
Installing ISEE on OpenVMS Clients Understanding the OpenVMS Installation Options Understanding ISEE in Clustered Environments If you have chosen the Shared or Multi Server models for your clustered environment the details in this section will help you better understand the file structures and processes used by ISEE. When selecting the shared disk for your cluster, consider the disk’s availability and use in your environment. This disk will be key to the ISEE support of your OpenVMS cluster.
Installing ISEE on OpenVMS Clients Meeting ISEE Support Prerequisites for OpenVMS Meeting ISEE Support Prerequisites for OpenVMS Identify the systems in your environment that will be monitored Clients (systems covered in your HP Support Agreement). Verify each ISEE Client system has the minimum required disk space available, as indicated by your chosen support model, and download the Client software as described in “Downloading ISEE Client Software” on page 19. WEBES 4.3.
Installing ISEE on OpenVMS Clients Meeting ISEE Support Prerequisites for OpenVMS • http://isee.americas.hp.com/mots/motserv • http://isee.europe.hp.com/mots/motserv • http://isee.asiapac.hp.com/mots/motserv • The output should resemble Example D-4. Example D-4 Successful Telnet Output %TELNET-I-TRYING, Trying ... 192.151.53.128 %TELNET-I-SESSION, Session 01, host isee.americas.hp.com, port 80 -TELNET-I-ESCAPE, Escape character is ^] HTTP/1.
Installing ISEE on OpenVMS Clients Meeting ISEE Support Prerequisites for OpenVMS Shared Server Model Prerequisites • Sufficient disk space: at least 80,000 blocks disk space for the common directory, plus 10,0000 + (500*n) blocks for each node in the cluster, where n=number of nodes in the cluster. See Example D-2 on page 89 for an example of the directory structure. • Sufficient memory (128 MB) on the Active Server and each server enabled to run the ISEE processes for fail-over.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients in the Stand Alone Model Installing ISEE OpenVMS Clients in the Stand Alone Model Complete the following sections on each server on which you want to run ISEE. Installing the ISEE Client Software 1. Log in to a privileged account such as SYSTEM. 2. Create a directory to host the ISEE client installation components. example: $ CREATE/DIR SYS$SYSDEVICE:[ISEEINSTALL] 3. Set the new directory to the default directory.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients in the Stand Alone Model @DISK$USER:[HPSERVICES._COMMON_.SYSTEM]ISEE$SHUTDOWN.COM NOTE If you do not use the SYS$MANAGER:SYSTARTUP_VMS.COM and/or SYS$MANAGER:SHUTDWN.COM files, use your appropriate VMS startup and/or shutdown files to automatically start/stop ISEE upon system reboot or system shutdown.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients in the Stand Alone Model 6. Enter Yes to continue and press [Enter]. After the configuration checks have passed, a new menu will display (see Figure D-5 on page 95). At this point the ISEE processes are started. 7. Enter 2 to display the ISEE server status, and press the [Enter] on your keyboard. Figure D-5 Stand Alone Configuration Utility Menu 8.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients in the Shared Server Model Installing ISEE OpenVMS Clients in the Shared Server Model After you have designated OpenVMS systems to host the ISEE processes, to install HP ISEE on a shared disk, complete the following sections. Installing the ISEE Client Software 1. Log in to a privileged account such as SYSTEM. 2. Create a directory to host the ISEE client installation components. example: $ CREATE/DIR SYS$SYSDEVICE:[ISEEINSTALL] 3.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients in the Shared Server Model @DISK$USER:[HPSERVICES._COMMON_.SYSTEM]ISEE$SHUTDOWN.COM NOTE If you do not use the SYS$MANAGER:SYSTARTUP_VMS.COM and/or SYS$MANAGER:SHUTDWN.COM files, use your appropriate VMS startup and/or shutdown files to automatically start/stop ISEE upon system reboot or system shutdown.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients in the Shared Server Model 5. Enter Yes to continue and press [Enter]. 6. Enter 1 to select the Server(s) option to configure the current node as the server, and press the [Enter] on your keyboard. Figure D-8 ISEE Configuration Utility Menu 7. Enter 1 to select Add Server to add the current node as the server, and press the [Enter] on your keyboard. Figure D-9 ISEE Configuration Utility Menu 8. Enter Yes to continue and press [Enter].
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients in the Shared Server Model 11. Press [Enter] on your keyboard to continue. 12. Press [Enter]. 13. Enter E to exit back to the configuration menu, and press the [Enter] on your keyboard. 14. Enter 3 to start ISEE on this node, and press [Enter] on your keyboard. 15. Press [Enter] on your keyboard to continue. 16. Enter 2 to list the server, and press the [Enter] on your keyboard. 17.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients in the Shared Server Model 5. Press [Enter] to continue. 6. Enter 3 to list the servers, and press the [Enter] on your keyboard. The output should read enabled;stopped. Figure D-13 ISEE Configuration Utility Menu 7. Press [Enter] on your keyboard to continue. 8. Press [Enter]. 9. Enter E to exit back to the configuration menu, and press the [Enter] on your keyboard. 10.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients with the Multi-server Model Installing ISEE OpenVMS Clients with the Multi-server Model After you have designated an OpenVMS system, to install HP ISEE on your OpenVMS Server, complete the following sections. Installing the ISEE Client Software 1. Log in to a privileged account such as SYSTEM. 2. Create a directory to host the ISEE client installation components. example: $ CREATE/DIR SYS$SYSDEVICE:[ISEEINSTALL] 3.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients with the Multi-server Model @DISK$USER:[HPSERVICES._COMMON_.SYSTEM]ISEE$SHUTDOWN.COM NOTE If you do not use the SYS$MANAGER:SYSTARTUP_VMS.COM and/or SYS$MANAGER:SHUTDWN.COM files, use your appropriate VMS startup and/or shutdown files to automatically start/stop ISEE upon system reboot or system shutdown.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients with the Multi-server Model 8. Enter 1 to select the Server(s) option to configure the current node as a server, and press the [Enter] on your keyboard. Figure D-15 ISEE Configuration Utility Menu 9. Enter 3 to list the servers, and press the [Enter] on your keyboard. The output should read enabled;running. Figure D-16 ISEE Configuration Utility Menu 10. Press [Enter] on your keyboard to continue. 11.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients with the Multi-server Model 2. Enter 1 to select the Server(s) option to configure the current node as a server, and press the [Enter] on your keyboard. Figure D-17 ISEE Configuration Utility Menu 3. Enter 1 to select Add Server to add the current node as a server, and press the [Enter] on your keyboard. Figure D-18 ISEE Configuration Utility Menu 4. Enter Yes, and press [Enter]. 5. Press Enter to continue. 6.
Installing ISEE on OpenVMS Clients Installing ISEE OpenVMS Clients with the Multi-server Model 8. Enter E to exit back to the configuration menu, and press the [Enter] on your keyboard. 9. Enter 3 to start the server, and press the [Enter] on your keyboard. Figure D-20 ISEE Configuration Utility Menu 10. Press [Enter] on your keyboard to continue. 11. Enter 2 to list the server, and press the [Enter] on your keyboard. 12.
Installing ISEE on OpenVMS Clients Understanding the Pre-configuration Utility Understanding the Pre-configuration Utility The ISEE pre-configuration utility is an efficient tool for an Enterprise with multiple non-clustered (Stand-Alone) OpenVMS servers and is required for the Multi-Server model. The pre-configuration enables you to supply the same general configuration information for each of your ISEE monitored clients and eliminates the need to completely configure multiple clients with the ISEE UI.
Installing ISEE on OpenVMS Clients Maintaining the OpenVMS ISEE Clustered Environment Maintaining the OpenVMS ISEE Clustered Environment The following subsections enable modification and maintenance of your clustered OpenVMS ISEE installation. Identifying the Active Server for the Shared Server Model The name of the current active server is stored in the LNM$SYSCLUSTER logical name table in logical ISEE$ACTIVE_SERVER.
Installing ISEE on OpenVMS Clients Maintaining the OpenVMS ISEE Clustered Environment Disabling a Server Disabling the current Active server node will shutdown ISEE and prevent the current node from being monitored. It will also force another node running ISEE$MAD process to become the active server node. 1. From a system that you have designated to run the ISEE processes, run the following command: $ @ISEE$SYSTEM:ISEE$CONFIG.COM 2. Enter 1 and press [Enter]. 3.
Installing ISEE on OpenVMS Clients Maintaining the OpenVMS ISEE Clustered Environment Configuring OpenVMS E-Mail Notification If mail is not configured, VMS mail messages are automatically sent to the SYSTEM account on the node running the active server. Process VMS mail messages are sent when a system fail-over occurs. A system fail-over occurs if the designated active server experiences an abnormal failure and cannot run the active server processes. 1.
Installing ISEE on OpenVMS Clients Maintaining the OpenVMS ISEE Clustered Environment 6. Enter the mail account that will be notified if the ISEE$MAD process fails, and press [Enter]. Figure D-24 ISEE Configuration Utility Menu 7. Enter 3 to select View VMS Accounts and verify that your account has been added 8. Enter e to exit the menu. 9. Enter e to exit the menu. 10. Enter e to exit the configuration utility.
Installing ISEE on OpenVMS Clients Removing HP ISEE Software Removing HP ISEE Software If you decide to remove the HP ISEE software from your OpenVMS server, complete the following steps: 1. Close any ISEE Client Browsers monitoring the target system. 2. Log on to the monitored system. 3. To remove the HP ISEE software from the monitored system run the command: $ PRODUCT REMOVE ISEE 4. To remove the WCCProxy software from the monitored system run the command: $ $@WCCPROXY_INSTALL.
Installing ISEE on OpenVMS Clients Removing HP ISEE Software 112 Appendix D
E Appendix E Installing ISEE on Tru64 UNIX Servers 113
Installing ISEE on Tru64 UNIX Servers Meeting ISEE Support Prerequisites for Tru64 Meeting ISEE Support Prerequisites for Tru64 Identify the systems in your environment that will be Monitored Clients (systems covered in your HP Support Agreement). Verify each ISEE Client system has the minimum required disk space available and download the Client software as described in “Downloading ISEE Client Software” on page 19. Each client system must meet the following prerequisites for ISEE support.
Installing ISEE on Tru64 UNIX Servers Choosing an Installation Process Choosing an Installation Process After completing the pre-installation steps described in the previous section, you are ready to install HP ISEE software on your Tru64 UNIX Clients.
Installing ISEE on Tru64 UNIX Servers Installing an Individual Tru64 UNIX Client Installing an Individual Tru64 UNIX Client Complete the installation and configuration steps on each Tru64 UNIX supported. When installing on a Tru64 UNIX v4.0F cluster the following steps are only required for one node to install to the entire cluster. When installing on a Tru64 UNIX v5.1A or v5.1B cluster, the following steps must be performed on every node in the cluster.
Installing ISEE on Tru64 UNIX Servers Pre-Configuring and Installing Tru64 UNIX Clients Pre-Configuring and Installing Tru64 UNIX Clients You can place a customized software package on a designated Tru64 UNIX server to host the HP ISEE software and options for HP ISEE Monitored Clients. The software package contains your configured/customized settings. These settings are then used during the Monitored Client installation.
Installing ISEE on Tru64 UNIX Servers Pre-Configuring and Installing Tru64 UNIX Clients NOTE This step is only necessary when using the pre-configuration utility for ISEE Tru64 Unix clients. 5. Execute the following command to complete the configuration file and repackage it with the tar ball upon completion: ./ISEErepackage.sh This command starts an interactive script that allows you to enter configuration information.
Installing ISEE on Tru64 UNIX Servers Removing HP ISEE Software Removing HP ISEE Software If you decide to remove the HP ISEE software from your Tru64 UNIX server, complete the following steps: 1. Log on to the monitored system as root (admin privileges). 2. Change directory (cd) to the /usr/ISEEInstall directory created when you installed HP ISEE. 3. To remove the HP ISEE software from the monitored system run the command: ./ISEEuninstall.
Installing ISEE on Tru64 UNIX Servers Removing HP ISEE Software 120 Appendix E
F Appendix F Configuring ISEE Proxy Support 121
Configuring ISEE Proxy Support Understanding ISEE /OSEM Support Options Understanding ISEE /OSEM Support Options Instant Support Enterprise Edition (ISEE) works with Open Service Event Manager (OSEM) 1.3.1 to monitor HP ProLiant systems, Legacy VAX/VMS, and Novell Netware. ISEE/OSEM Support for ProLiant Clients with ISEE Software For ProLiant systems running supported versions of Red Hat Linux or MS Windows, the ISEE Client software is installed on each device.
Configuring ISEE Proxy Support Understanding ISEE /OSEM Support Options Enabling OSEM Components on the OSEM Host Device for ISEE ProLiant Clients and Proxy Support NOTE These steps can be completed before or after the additional ISEE ProLiant Clients are installed. Use the HP Instant Support Enterprise Edition Client Installation and Upgrade Guide to install and configure your ISEE clients. 1. Click Start 2. Select Programs > OSEMV1.3.1 > OSEM Viewer 3. Select the Communities Tab 4. Click New 5.
Configuring ISEE Proxy Support Understanding ISEE /OSEM Support Options 124 Appendix F
G Appendix G Storage Solutions Support Software for ISEE Clients 125
Storage Solutions Support Software for ISEE Clients Configuring Support for Enterprise Virtual Array (EVA) Devices Configuring Support for Enterprise Virtual Array (EVA) Devices Enterprise Virtual Array (EVA) devices can submit reactive incidents to HP through the ISEE Windows Client the Storage Management Appliance (SMA) host device. To enable ISEE support for the EVA device, complete the following steps: 1.
Storage Solutions Support Software for ISEE Clients Configuring Support for Virtual Array Devices Configuring Support for Virtual Array Devices Virtual Array storage devices can be monitored for reactive incidents through an ISEE Monitored Client on a VA host devices running ISEE-supported versions of HP-UX, Linux, or Windows. VAEH software must be installed and configured on the supported host device before the ISEE client software can be installed on the host.
Storage Solutions Support Software for ISEE Clients Configuring Support for Virtual Array Devices 5. Enter your information in the trial/free product registration form and click [Next]. A product receipt is displayed. Please print the receipt. 6. Click [Back] on the browser. 7. Select the link in the download software column of the receipt window and download the software to a temporary location. This starts a dialogue to ftp the Client software package to the monitored system.
Storage Solutions Support Software for ISEE Clients Configuring Support for Virtual Array Devices password: re-enter password: NOTE This is the password for the root account 3. Verify that the root has been added to the Administrator group. :list Username Group Host ------------------------------------------root Administrator {host name} 4. Exit the secadmin utility :exit 5.
Storage Solutions Support Software for ISEE Clients Configuring Support for Virtual Array Devices Installing the VA Client Software on an ISEE Linux Monitored Client 1. Download .rpm from: http://software.hp.com to /var/tmp 2. Execute the following command: rpm -i .rpm Setting the VA New Installation Event This step is only for or Linux RedHat 7.2 (2.4.2) Clients hosting VA devices.
Storage Solutions Support Software for ISEE Clients Configuring Support for Virtual Array Devices ------------------------------------------root Administrator {host name} 4. Exit the secadmin utility :exit 5. Follow the installation instructions for the ISEE Linux Client beginning with Chapter 1 of this guide.
Storage Solutions Support Software for ISEE Clients Configuring Support for Virtual Array Devices Installing the VA Client Software on an ISEE Windows Monitored Client 1. Download the VA executable software from: http://software.hp.com 2. Execute setup.exe from the directory to which you downloaded the VA executable. Setting up VA Support on Your Windows Client These steps are only for Windows 2000 Clients hosting VA devices. 1. Select Start > Settings > Control Panel. 2. Select Administrative Tools. 3.
Storage Solutions Support Software for ISEE Clients Configuring Support for Virtual Array Devices 4. Follow the installation instructions for the ISEE Windows Client beginning with Chapter 1 of this guide.
Storage Solutions Support Software for ISEE Clients Configuring Support for Virtual Array Devices 134 Appendix G
Glossary A-C M-Q Advanced Configuration One of two HP ISEE supported customer configurations. Much of HP ISEE information and data transport is managed through the Support Point of Presence (SPOP). Motive Application Program (MAP) Predefined scripts designed to gather basic system information and to diagnose hardware and software problems on your HP ISEE Monitored Clients. MAPs are used for incident creation, diagnostics, and telemetry collection.
Glossary WCC Proxy T-Z WCC Proxy WCC Proxy is a hardware event handler that submits hardware events from Alpha devices running Tru64 Unix or OpenVMS and ProLiant devices running Windows or Linux. Telemetry Telemetry refers to the event data of results of a diagnostic MAP (script) that is executed when an incident is created.
