Using the HP DTC 16RX Manager

115
Troubleshooting flowchart
16
Troubleshooting flowchart
Do you get
a prompt on DTC
terminal?
Does the DTC pass
the self- test?
• Consult the error codes chart and the
hardware installation guide.
• Check the LAN cable connections to the
DTC.
• Perform off-line diagnostics.
• Ensure the tftp is operational.
• Ensure the DTC IP address and DTC
name (case sensitive) are identical on the
DTC and on the DTC Manager.
• Ensure that the port group type
configured on the DTC Manager
matches the distribution panel connected
to the DTC.
• Check the network connections using
ping.
• Check the code version on your DTC—it
may not be compatible with the DTC
version on your DTC Manager (see
page 118).
• Check the configuration using
rdtclist -c or rdtcmodify.
• Check the setting of the Enable.
Automatic Connection parameter for
modem connections.
• Check that the DTC Node Name is
correct for your network.
• Check the terminal configuration.
Your DTC is operational. Use the connect command.
Switch on the
DTC
Is the DTC
downloaded?
NO
NO
NO
YES
YES
YES