User's Guide for MS-DOS Clients

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Using Remote Access Service
Troubleshooting
and try again.
• There is insufficient storage space on your hard disk. Ensure that your hard disk
has a least 1MB of free space.
If you encounter problems when unloading the RAS drivers, one of the
following may be true:
• A telephone connection still exists. Drivers will not unload if a telephone
connection exists. This protects you from accidentally hanging up a connection
and losing data. Save your data files, disconnect the phone line, and then try the
rasload /u command again.
• You have an incorrect TSR unloading order. Before unloading RAS, you must
unload all TSR programs that were loaded after RAS was loaded. For example,
if you loaded DOSKEY after loading RAS, you must unload DOSKEY prior to
unloading RAS. Typing net start workstation after typing the rasload
command also causes a TSR unloading error. Restart and then unload the RAS
drivers.
Performance Problems
If you encounter poor performance while using RAS, one of the following
may be true:
• If you encounter errors on the line and poor performance, contact your network
administrator.
• If it takes a long time to log on to your network after you establish a connection,
you may have many persistent network connections. You could remove all
persistent connections by typing net use /persistent=no at the command line, or
add autorestore=no and saveconnections=no in the [netshell] section of
LANMAN.INI, or you could save only the connections you set up at login by
typing net use /persistent:save. If this doesn’t improve logon performance,
check with your network administrator.
Error Codes
This section lists the error codes sent by rasdial, the command-line version
of Remote Access service. If you are calling from the MS-DOS command
line, you can use the error level returned to look up the cause of the error in
the following table. Error codes that are not self-explanatory are followed by
a description.