User's Guide for MS-DOS Clients

332

Using Remote Access Service

Troubleshooting

This section explains how to solve common problems and provides a

complete list of error codes.

Common Problems

Network Access Problems

If you are denied access to your network, contact your network

administrator. You may not have a valid user account on your Windows NT

or LAN Manager network, or you may not have permission to dial in.

Connection and Response Problems

If the RAS server is not responding, one or more of the following may be

true:

• The RAS server is not running. Contact your network administrator.

• You are using an incompatible version of the RAS software. Contact your net-

work administrator.

• The modem on the RAS server has been turned off. Contact your network admin-

istrator.

• Your modem and/or modem configurations are incompatible with the modem on

the RAS server. Contact your network administrator.

• Your hotel room telephone line cannot accommodate your current modem speed.

Use a lower baud rate, or contact the hotel manager to request a direct line.

• You specified the wrong telephone number. Update your Phone Book entry and

redial.

• You did not specify a special number that gives you an outside line. For example,

some businesses and hotels require you to dial 9 before dialing your number.

• There is static on the telephone line. Contact your phone service provider.u

• The RAS server does not call back as expected. Your account may not be prop-

erly configured, or your modem setting may be incorrect on the server. Contact

your network administrator.

• You cannot access network resources even though the connection appears intact.