User's Guide for MS-DOS Clients

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Troubleshooting
Isolating Problems
Jobs Not Printing
Problem: A shared printer is connected to parallel port LPT1 (PRN) on your
workstation. You send print jobs to that printer over the network (rather than
locally), but they do not print. The error only applies to workstations using
clispool or clipcach with LAN Manager for UNIX Systems servers.
Resolution: Type
net use. Then do one of the following:
• If the display shows that the LPT1 (PRN) port ID is linked to the printer, unlink
that port ID, and then link an unused port ID to the printer. The LPT1 or PRN port
must be reserved for the physical connection to the printer.
• If the display shows that LPT1 is not linked, follow these steps:
1 Confirm that the printer queue is released.
2 Confirm that the print job is in the printer queue.
3 Type net use to check that your workstation has linked a drive to the spool
area.
The name is usually the computername of your workstation appended with
the letter Z.
4 Type dir driveid to check that the job is in the spool area.
Replace driveid with the drive you located in step 3.
5 Type clispool or clipcach as appropriate to verify that the printing
software is operating correctly.
6 Confirm that the printer is turned on, is online, and is operating correctly.
Jobs Not Printing in the Background
Problem: Print jobs will not print at your shared workstation printer while
you run an application, but the jobs complete successfully when you exit to
the MS-DOS system.
Resolution: Under MS-DOS versions earlier than 3.2, the print command
cannot do background printing in all circumstances. If you are using a
version of MS-DOS earlier than 3.2, do not run the application when print
jobs are expected from the server, or upgrade to MS-DOS version 3.2 or
later.