User's Guide for MS-DOS Clients

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Troubleshooting
Isolating Problems
Troubleshooting Your Computer
If you suspect your computer is the trouble source, perform the following
procedure to identify the problem.
To identify a problem with your computer
1 Check the network wiring to your computer’s network adapter.
If you are using Microsoft TCP/IP and connect to the server, you can use the
ping command to check network server connection (For more information, see
Chapter 5, “Enhanced Reference,” or Chapter 7, “Basic Reference.”)
Refer to the installation manual packaged with the network adapter for instruc-
tions on how to connect the network wiring correctly.
2 Reboot your computer and load LAN Manager.
• If the trouble no longer appears, you corrected the problem by rebooting. You
do not need to proceed further.
• If the trouble still exists, proceed to step 3.
3 Edit your AUTOEXEC.BAT file so that the LAN Manager software does not
load automatically. (Save a backup copy of the AUTOEXEC.BAT file.)
4 Reboot the computer again and determine if the problem still exists.
5 Do one of the following:
• If the trouble exists when LAN Manager is not running, the trouble is not net-
work-related, but may be due to a problem with the computer’s operating sys-
tem, the computer hardware itself, or an application program you may be
running. Notify your administrator.
• If the trouble goes away when LAN Manager is not running, the trouble may
be network-related. Notify your administrator.
If this procedure does not identify the source of your problem, notify your
administrator.
Troubleshooting a Shared Printer
This section describes problems that may arise with a shared printer that is
using clipcach or clispool. The problem descriptions include recommended
resolutions.