User's Guide for MS-DOS Clients

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Troubleshooting
Isolating Problems
Isolating Problems
Problems at your computer may be caused by trouble with its network
adapter or problems in the LAN Manager program loaded on your computer.
Problems also may be caused by trouble with the network hardware (other
than the network adapter). This section describes how to:
• Determine if the trouble is in your computer or in the network hardware.
• Identify problems with your computer’s LAN Manager program or network
adapter.
NOTE: Unless you are authorized to do so, do not attempt to correct problems that are
occurring at more than one computer—problems at more than one computer may
indicate a server or network-wide problem. If you suspect that such a problem exists,
notify your administrator.
Before You Try Anything Else...
Before you can identify and correct any problem, you need to know where to
look for it. The following procedure describes how to isolate a problem in
either your computer or on the network.
To isolate a problem
1 Check your screen to see if the trouble generated an error message.
• If the trouble provided an error message, notify your administrator, reporting
the error number and the text of the error message. Otherwise, proceed to step
2.
• If the trouble did not generate an error message, proceed to step 2.
2 Ask other network users if they are having similar problems at their computers,
or try the operation at another computer.
• If your computer is the only one with the problem, the problem is probably
with your computer, not the network. Proceed to the next section.
• If other computers are having a similar problem, the problem may be a net-
work problem. Notify your administrator.