PCI FDDI Administrator's Guide

PCI FDDI
Contacting Your HP Representative
Chapter 1 43
• Try to determine the general area within the software where you
think the problem exists. Refer to this document to gather
information on your product.
• Document your interim or “work-a-round” solution. The cause of the
problem can sometimes be found by comparing the circumstances in
which it occurs with the circumstances in which it does not occur.
• Create a copy of any PCI FDDI link trace files that were active when
the problem occurred for your HP representative to further analyze.
• In the event of a system failure, obtain a full memory dump. If the
directory /var/adm/crash exists, the HP-UX utility
/sbin/savecore automatically executes during reboot to save the
memory dump. Hewlett-Packard recommends that you create the
/tmp/syscore directory after successfully installing this product.
Send the output of your system failure memory dump to your HP
representative.