PCI FDDI Administrator's Guide

PCI FDDI
Contacting Your HP Representative
Chapter 142
Contacting Your HP Representative
If you do not have a service contract with HP, you may follow the
procedure described below, but you will be billed accordingly for time and
materials.
If you do have a service contract with HP, document the problem as a
Service Request (SR) and forward it to your HP representative. Include
the following information where applicable:
• A characterization of the problem. Describe the events and
symptoms leading up to the problem.
Your characterization should include: HP-UX commands,
communication subsystem commands, functionality of user
programs, result codes and messages and data that can reproduce
the problem.
• Obtain the version, update and fix information for all software.
What /stand/vmunix | grep adapter_number
Where the adapter_number is one of the following:
— A3739A (obsolete, but still supported) for PCI FDDI on servers
and workstations.
— A3739B for PCI FDDI on servers and workstations.
• To check the version of your kernel, execute uname -r. This allows
HP to determine if the problem is already known, and if the correct
software is installed at your site.
• Illustrate as clearly as possible the context of any message(s). Record
all error messages and numbers that appear at the user terminal
and the system console.
• Save all network log files.
• Prepare the formatted output and a copy of the log file for your HP
representative to further analyze.
• Prepare a listing of the HP-UX I/O configuration you are using for
your HP representative to further analyze.