NIO CommKit Host Interface Installation and System Administration Manual

B-6
Troubleshooting Guide
Error Messages
NOTICE: dkhsN: Interface is down: RX-MUTE
This is a hardware error. The CommKit server has lost communication with
the data switch while attempting to receive data.
Explanation After the CommKit server was started, the CPM-HS
module in the data switch went out of service.
Explanation The CPM-HS module was removed from service during
operation.
Explanation A power failure has occurred at the data switch.
NOTICE: dkhsN: Interface is down: TX-HANG
This is a hardware error. The CommKit server has lost communication with
the data switch while attempting to transmit data.
Explanation A power failure has occurred at the data switch.
Explanation The CPM-HS module installed in the data switch is out of
service.
Action Verify that the CPM-HS module is in service. If not, run
restore cpm on the data switch console to bring the CPM-
HS module into service.
Explanation The CommKit interface board is not seated properly.
Action Check the CommKit board and seat it properly.
Explanation The CommKit interface board is defective.
Action Run dkdiag to check the board, and replace it if it is bad.
Explanation The fiber optic cable has been disconnected for more than
5 seconds.
Action Ensure that the fiber optic cable is connected correctly.
The CommKit Server for servername is having problems
Please get someone to attend to it
The last error was: date
dkmgr: Unable to contact CommKit for Server servername
Explanation: Communications between your computer and the