NetWare 4.1/9000 Print Services

D-19
Troubleshooting Printing Problems
Troubleshooting Notes
The following suggestions will help you to isolate the specific location of the
problem in your printing setup.
Procedure
1 Use a different method to send the job to the queue.
If a different method works, there may be a problem with CAPTURE.EXE,
NPRINT.EXE, or the options that are being used with them.
If you are currently using CAPTURE, try NPRINT. If you are currently using
NPRINT, try a DOS COPY to a captured port. Make sure you use similar
options with CAPTURE and NPRINT.
2 Print the job using CAPTURE or NPRINT using the HOLD option.
3 Find the print job name in the queue as described in Note 5.
4 If it is a text file, view the contents of it using FILER.
If the job is corrupt, the problem occurred before or while the job was written to
the queue.
5 If the job is not corrupt or you cannot tell because it is graphics, make a reference
file by copying the job file to a different name or directory.
6 Allow the job to print by removing it from hold status.
7 Print the reference file by using PCONSOLE or NPRINT, or by copying it to a
captured port.
WARNING: When printing the reference file, do not use a print job configuration that
specifies a mode. This will cause the control codes to be duplicated in the job.
8 Compare the printout of the reference file to the first printout.
If the two printouts are different, the job is being corrupted after it is written to
the queue. There may be a problem with the printer hardware (port, cable,
printer) or the print server (PSERVER), port driver (NPRINTER), or printer
configuration.
9 If the printouts are the same, print the same job from the application again using
the HOLD option.
10 Use DOS COMP, MS-DOS FC, or a similar utility to compare the reference file
and the job that has been reprinted from the application.
If these files do not compare, the job is being corrupted before or during being
written to the queue.