NetWare 4.1/9000 Print Services

D-16
Troubleshooting Printing Problems
Troubleshooting Notes
current print servers. Select the queue and then “Status” from the “Print Queue
Information” menu.
Other possibilities include the following:
• The job may be waiting for a new form to be mounted.
• Other jobs may be ahead of this job in the queue.
• The printer may be servicing another queue with a higher priority.
• The printer may have been stopped. Check the status of the printer in
PCONSOLE or at the print server console.
13. Troubleshooting Jobs Stuck in “Adding” Status
One reason for jobs to appear stuck while the status is “Adding” is that the
application may be printing slowly. This is likely to happen when the
application is generating graphics to be printed.
Another possible explanation is that the CAPTURE command includes the
options NA (No Autoendcap) and TI=0 (No Timeout). If this is the case,
status will remain “Adding” until an End Capture command (CAPTURE
EC) is issued.
14. Using CAPTURE to Redirect Parallel Ports to Network
Queues
Many applications are not designed for network printing. CAPTURE is a
command line utility that allows you to print from applications not designed
for NetWare print services. It sets up redirection parameters for printing
output from your workstation. The NetWare DOS Requester then redirects
the workstation output from an LPT port to the specified network printer or
file.
For complete information on using CAPTURE, see “Using CAPTURE” in
Chapter 4.
15. Troubleshooting Jobs Printed Slowly
There are several explanations for slow printing.
• The application may be generating the output for the printer. This can cause a
long delay before the job is even sent to the queue. Look at the status of the