NetWare 4.1/9000 Print Services

D-15
Troubleshooting Printing Problems
Troubleshooting Notes
11. Troubleshooting Jobs Stuck in “Active” Status
If your print job is stuck in “Active” status, one possibility is that the job is
being sent slowly. You can usually determine this on a laser printer if the
light is blinking to indicate that it is receiving data.
If you press the form feed button on the printer, the printer should print part
of the page. (Some graphics jobs may be binary files, which require that the /
B option be used with CAPTURE.)
If you are using a serial printer, some possible causes are as follows:
• The baud rate is low.
• The cable or port is bad.
• XON/XOFF needs to be enabled or disabled.
• The printer may have been turned offline.
• If the printer is configured to use interrupts, there may be a conflict. This will
cause slow printing. The configuration of the printer may need to be changed to
polled mode.
If you are using a parallel printer, some possible causes are as follows:
• The cable or port is bad.
• The printer may have been turned offline.
• If the printer is configured to use interrupts, there may be a conflict. This will
cause slow printing. The configuration of the printer may need to be changed to
polled mode.
Another possibility is that the printer has been paused or is out of paper. This
can be determined in PCONSOLE or the print server console screen.
12. Troubleshooting Jobs Stuck in “Ready” Status
If your job is stuck in “Ready” status, the printing configuration may not be
complete:
• The print server may not be set up to service the printer.
• The print server may not be assigned to the queue.
• The queue may not be assigned to the printer.
• An operator flag may be set for the queue in PCONSOLE to not allow service by