NetWare 4.1/9000 Print Services

D-14

Troubleshooting Printing Problems

Troubleshooting Notes

You can determine which printer or queue is speciﬁed in this job

conﬁguration using PRINTCON or the NetWare Administrator utility.

In Windows, you can determine where the job is being sent by opening User

Tools and clicking on the printer icon. The printer or queue will be shown

next to the port you printed to from the application.

The parameters used by CAPTURE and NPRINT are determined by the

default print job unless they are overridden in the command. The default

print job is conﬁgured using PRINTCON or the NetWare Administrator

utility.

10. Activating Jobs on “Hold” Status

To release jobs on operator or user hold using PCONSOLE, select the queue

from the “Print Queues” list and then select “Print Jobs.” Select the job that

is held and change the “User hold “and “Operator hold” ﬁelds to “No.”

To accomplish the same task using the NetWare Administrator utility, the

“User hold” and “Operator hold” ﬁelds can be found by selecting “Job

Details” in the “Print Queue” dialog.

To release jobs on operator or user hold using the NetWare Administrator

utility, select “Job List” from the “Print Queue” dialog. Highlight the print

job and select “Resume.”

The only way the print job could have been placed on operator hold is for a

print queue operator to have manually placed the job on hold using

PCONSOLE or the NetWare Administrator utility.

The print job could have been placed on user hold manually by the user or

queue operator using PCONSOLE or the NetWare Administrator utility, but

also could have been placed on hold automatically.

There are several ways a print job can be placed on hold automatically:

• User Tools. Under the NetWare Printer Connections window, select “LPT

Settings....” The first parameter in the list is Hold.

• CAPTURE. Issue the CAPTURE command with a HOLD option.

• NPRINT. Issue the NPRINT command with a HOLD option.