NetWare 4.1/9000 Print Services

D-12

Troubleshooting Printing Problems

Troubleshooting Notes

Procedure

1 Send the print job to a print queue using CAPTURE or NPRINT with the HOLD

option.

2 At PCONSOLE’s “Available Options” menu, select “Print Queues.” Select the

print queue servicing the print job.

3 At the “Print Queue Information” menu, select “Information.” Write down the

“Object ID” number. This is your print queue number.

4 Exit PCONSOLE and return to DOS.

5 Go to the QUEUES directory. The default location is SYS:QUEUES.

6 Change to the queue directory. The name of the queue directory is the Object ID

followed by .QDR.

7 Type DIR to see a list of the print jobs in the queue.

Print jobs are listed by ID number in the queue.

8 Using FILER or a standard text editor, bring up the print job so that you can view

all data and control sequences in the job.

If there are multiple jobs in the queue, you will have to look at each one until

you ﬁnd the correct job.

Control sequences assigned to the job by NetWare are attached to the beginning

and/or end of the job by the CAPTURE or NPRINT utilities. The control

sequences to be attached to the print job are determined by the “Device” and

“Mode” ﬁelds of the print job conﬁguration that was used when CAPTURE or

NPRINT were run.

The “Details” (D) option of CAPTURE or NPRINT will show which print job

conﬁguration is being used.

Print job conﬁgurations can be created or modiﬁed using PRINTCON or the

NetWare Administrator utility. The print job conﬁguration may reference a print

device deﬁnition (Device deﬁnitions can be created or modiﬁed using

PRINTDEF or the NetWare Administrator utility.)

9 Refer to the documentation for your printer to verify that the control sequences

in your job are correct for the printer.

Some PostScript print device deﬁnitions include modes that are larger than the

buffer size for the print header, which is 64 bytes. This buffer can be increased

up to 255 bytes by adding PRINT HEADER=number to the NET.CFG ﬁle.

CAPTURE uses this buffer. NPRINT does not.