NetWare 4.1/9000 Print Services

D-9
Troubleshooting Printing Problems
Troubleshooting Notes
Insufficient Printer Memory
During printing, the printer must have sufficient memory to hold the entire
page to be printed. If it does not, it will print the part of the page it has in
memory and continue printing on the next page. This problem occurs when
printing large graphics jobs.
• Add more memory to the printer, if possible.
• If your application allows, configure it for the amount of memory that your
printer has. This will allow the application to send data to the printer in a more
manageable format.
Incompatible Printer Language Versions
If unexpected strings or characters appear in your printer output, and you are
sure that the printer language in your print job is the same as the language
supported by your printer (see Notes 1 and 2), you may have different
language versions.
If the language version used by the print driver in your application is newer
than the version your printer can interpret, some commands may not be
recognized by your printer. This can cause unexpected strings or characters
to appear randomly throughout your print job.
Try using an older language version to create your job. For example, if this
symptom occurs while printing to an HP LaserJet IIIsi and the print driver
you are using is for an HP LaserJet 4si, try using a printer driver for an HP
LaserJet IIIsi.
Interrupt Conflicts
If your print job is printing slowly, you may have an interrupt conflict
between the port and another device.
Reconfigure your printer to run in polled mode. Polled mode is the default in
NetWare Services software. If printing performance improves, either
continue using polled mode or configure your printer to use a unique
interrupt. See “Polled versus Interrupt Mode” in Appendix C for more
information.