NetWare 4.1/9000 Print Services

D-2

Troubleshooting Printing Problems

Overview

This appendix will assist you in resolving printing problems, which may

exist on three levels:

Hardware problems. These problems involve hardware conﬁgurations or

malfunctions. The printer might be out of paper, jammed, off-line, broken,

or not cabled correctly.

Logical problems. These problems involve improper or incomplete

conﬁgurations or corrupted software. The queue might be assigned to the

wrong printer, the queue might not be serviced by a print server, or the

wrong printer number is used when loading NPRINTER.

Procedural problems. These problems usually result from typing errors or

unfamiliarity with the printing environment. The wrong port may be

captured, the wrong queue may be speciﬁed, or the print job parameters may

be taken from a different object than expected.

Regardless of the type of problem, the following information should help

you isolate and resolve it. The ﬂow charts and notes on the following pages

provide a basic approach to resolving network printing problems.

If you cannot solve your printing problem and you decide to call your

support representative, write down details such as error messages, procedure

to reproduce the failure, conﬁguration, etc. before you call. Referring to

these notes should help technical support personnel solve your problem

faster.