HP-UX TN3270 Administration Guide

Using TN3270 Log Messages
Recommended Actions for Log Messages
Chapter 4 53
Recommended Actions for Log Messages
The Message action field for a logged message describes the
recommended action. In some cases, no action is required. For example,
an exception message may not indicate an error, but it may provide
background information that helps to identify the cause of a later
problem message.
Common recommended actions include the following:
• Check the TN3270 configuration, and add or modify resources.
• Check the HP-UX computer's resources, such as memory or hard disk
space.
• Contact support personnel for the host system with which TN3270 is
communicating to resolve configuration mismatches between TN3270
and the host system configuration.
• Contact the developer of a HLLAPI application if the application is
making invalid API calls.
• Report the error condition to your TN3270 supplier if the Cause type
field indicates an internal error in the TN3270 software.
The following sections provide more information about some of these
actions.
Contacting Support Personnel
The Message action field may recommend that you contact one of the
following types of support personnel:
Support personnel for the remote system
Support personnel at the host system with which
TN3270 is communicating.
Support services
Support personnel at the company from which you
bought TN3270.