Systems Inventory Manager 1.5 Troubleshooting Guide

Troubleshooting SIM
Chapter 1
7
2. Verify that Tomcat is installed on your system:
swlist -s hpuxwsTomcat
3. SIM cannot update pre-released versions that were distributed to a limited group for
use on a trial basis.
If you installed a pre-release version, you must remove it from the system then
reinstall SIM.
Problem How can I reconfigure the Tomcat port numbers?
Resolution SIM requires that ports 1190, 1191, and 50001 be available for Tomcat. They cannot be
changed.
If you have conflicts with another application using these ports, then you must change
the application to use different port numbers or install SIM on a system where these
ports are available. If you choose another system, you must verify it meets the
requirements as described in the "System Requirements" section, Chapter 1, of the SIM
Installation Guide which is found at:
http://software.hp.com/products/SIM/infolib.html
Problem How can I tell if Tomcat is running?
Resolution 1. Execute:
ps -ef |grep java
You should see something like this:
/opt/java1.4/bin/PA_RISC2.0/java -Xms64m-Xms256m
If you do not see something like this, then view the Tomcat startup log for more
information: /opt/simweb/logs/catalina.out
2. Verify that Tomcat is installed in the proper location:
ls /opt/hpws/tomcat
If you don’t see the Tomcat 4.1 fileset, then verify the installation of Tomcat.
Problem How can I obtain and/or provide more information when a problem occurs?
Resolution • If the problem is with the CLI, then edit the
/var/sysinvmgr/cli/log4j.properties file. Change the
log4j.rootCategory
setting to:
DEBUG, file, CLI
Retry the command. More information about the failure is written to the SIM log file
at:
/var/sysinvmgr/log/sim.log
• If the problem occurs using the GUI, then edit the
/opt/simweb/webapps/simgui/WEB-INF/classes/log4j.properties file. Change
the
log4j.rootCategory setting to:
DEBUG, file, CLI
Retry the task that you attempted to perform in the GUI.