Systems Inventory Manager 1.5 Troubleshooting Guide

Troubleshooting SIM
Chapter 1
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3. Verify entries in the file /var/dmi/dmiMachines on each client and on the server:
• A hostname or an IP address can be used for each system.
• On the server, the file must contain an entry for each network card on the server
and each network card on each client server.
• On each client system, the file must include an entry for each network card on
the client and each network card on the server on which SIM is installed.
4. Verify that DMI is working on both the server and all clients. If any of the following
three steps fail, DMI is not working correctly so SIM has no ability to collect data.
a. Launch the DMI browser by executing:
/usr/dmi/bin/browser
A task dialog labeled “MIF Browser” will be launched. An icon with the system
name should be in the dialog.
b. Double-click on the icon with the system name.
The contents of the dialog should be replaced with three icons labeled:
•
DMI 2.0 Service Provider
• HP-UX Standard Groups Definition
• HP-UX Installed Software Definition
c. Double-click on the HP-UX Standard Groups Definition icon. Multiple icons should
be displayed with labels including:
•
General Information
• Operating System
• Host System
5. If the previous steps do not identify the problem, execute the following:
/sbin/init.d/Dmisp stop
/sbin/init.d/Dmisp start
This re-initializes all DMI processes currently running and this usually corrects any
problems that may exist.
Problem Why am I unable to add devices?
Resolution 1. The most likely cause is that problems exist with DMI.
Execute the resolution to the question, “Why is DMI not running properly?” to make
sure that DMI is executing correctly.
2. Verify that your network is working properly, and that the device you are adding
responds to the ping command and is configured in your network.
Problem Why does SIM not start after I install it?
Resolution 1. Verify that the SysInvMgr bundle is installed and configured successfully by viewing
the /var/adm/sw/swagent.log file and making certain that the state is
Configured with no errors.