Systems Inventory Manager 1.5 Troubleshooting Guide

Chapter 1
5
1 Troubleshooting SIM
This guide describes steps you can take to isolate and resolve problems that have
occurred with the Systems Inventory Manager (SIM). Use the problems and
resolutions in this guide to help you correct errors.
NOTE If you are still experiencing difficulties after reviewing the information provided in this
guide, please contact the SIM Development Team at [e-mail] and include
as much information as possible.
Problem Why is DMI not running properly?
Resolution 1. Check that the minimum version (or greater) of DMI is installed:
swlist -a revision DMI
The minimum versions of DMI that must be installed are:
• B.11.00.37 on HP-UX 11.00
• B.11.11.37 on HP-UX 11i v1 (B.11.11)
• B.11.23.39 on HP-UX 11i v2 (B.11.23)
If the correct version of DMI is not installed, then you must install the latest version.
The DMI installation instructions can be found in Chapter 3 of the SIM Installation
Guide which is available at:
http://www.software.hp.com/products/SIM/infolib.html
2. Ensure that DCE/RPC is running correctly on all the systems involved:
• Check for the necessary daemons and restart them if necessary with:
ps –ef
The output should include the following daemons:
— For DCE on both the server and the client node(s):
root46910 Sep 27?1:51/opt/dce/sbin/rpcd
— For DMI on both the server and the client node:
root2717310Oct 4?4:21/usr/dmi/bin/dmisp
root272410Oct 4?0:35/usr/dmi/bin/hpuxci
root2719510Oct 4?2:18/usr/dmi/bin/swci
• Check that you have the required software and patches. Refer to the README for
the release of HP-UX you are working with. The patches assume a base level of
the HP-UX Applications Release distributed 7 June, 1999.
IMPORTANT The DCE patches must be loaded in numerical order.