Support Plus User Guide HP-UX 11i Version 1, June 2003

Support Plus User Guide HP-UX 11i v1
Setting Up Access to Support Plus
Chapter 120
Installing ISEE
To install HP ISEE on your HP-UX monitored client, complete the
following steps:
1. Log on as root on the client.
2. Install the software on the server:
swinstall -s /
cdrom /HPUXAuxTools ISEEPlatform
3. Check the Software Distributor logs for errors after installing HP
ISEE. If necessary, take corrective action.
Enabling ISEE
The version of the ISEE on the Support Plus CD is installed in a disabled
state. To enable the client complete the following steps:
1. In the file /etc/rc.config.d/hpservices.conf change the value
of START_TUNER from 0 to 1.
2. In the file /etc/rc.config.d/rstemsListener change the value of
RST_LISTENER from 0 to 1.
3. Execute /sbin/init.d/hpservices start
4. Execute /sbin/init.d/rstemsListener start
Configuring ISEE
The ISEE configuration process is documented in the section titled
“Installing and Configuring an Individual HP-UX Client” beginning on
page 18 in Getting Started with HP Instant Support Enterprise Edition
for the Standard Configuration. Do not repeat the installation steps;
rather, complete the configuration steps outlined in this section.
NOTE Because the ISEE software on the Support Plus CD is disabled by
default, you must follow the processes outlined in this document in
conjunction with Getting Started with HP Instant Support Enterprise
Edition for the Standard Configuration.