Support Plus User Guide HP-UX 11i Version 1, December 2003

Support Plus User Guide HP-UX 11i v1
Getting Help
Chapter 132
Getting Help
For technical support, software management, and electronic patch
management services, contact the HP IT Resource Center (ITRC):
http://itrc.hp.com
Use the ITRC for the following services:
• Access customized support tools quickly.
• Make informed decisions with proactive information.
• Access a rich, knowledge database to quickly solve problems.
• Submit hardware and software calls online.
• Identify and download patches quickly and accurately.
• Get one-stop access to software updates for your entitlements.
• Take advantage of ITRC resources across the IT life cycle:
— Forums: Community where you can collaborate and tackle IT
questions with peers.
— Training: Online seminars, self-paced web-based training, and
more.
— Planning, Design and Implementation: Guidance to manage
changes to your IT environment.
• Review Support Plus patch bundle information on the ITRC:
1. Go to the web:
http://itrc.hp.com
2. Click Maintenance and Support.
3. Click Standard Patch Bundles.
4. Click HP-UX Patch Bundles.
5. Log in using your ITRC login and password.
If you do not have a login, register by clicking the Register Now
link. After you log in, you see the Support Plus Release Index.