Support Plus User Guide HP-UX 11i Version 1 Manufacturing Part Number : 5187-4528 December 2003 © Copyright 1983-2003 Hewlett-Packard Development Company, L.P.
Legal Notices The information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be held liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Copyright 1991-2003 Mentat Inc. Copyright 1996 Morning Star Technologies, Inc. Copyright 1996 Progressive Systems, Inc. Trademark Notices Adobe and Acrobat are trademarks of Adobe Systems Incorporated. HP-UX Release 10.20 and later and HP-UX Release 11.00 and later (in both 32 and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products. UNIX is a registered trademark of The Open Group.
Publication History The manual publication date and part number indicate its current edition. The publication date will change when a new edition is released. The manual part number will change when extensive changes are made. To ensure that you receive the new editions, you should subscribe to the appropriate product support service. See your HP sales representative for details.
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Typographic Conventions We use the following typographical conventions. 6 audit (5) HP-UX manpage. audit is the name and 5 is the section in the HP-UX Reference. On the web and on the Instant Information CD, it may be a hot link to the manpage itself. From the HP-UX command line, you can enter “man audit” or “man 5 audit” to view the manpage. See man (1). Book Title Title of a book. On the web and on the Instant Information CD, it may be a hot link to the book itself.
About this Guide This guide describes using Support Plus on HP-UX servers and workstations. It assumes that you are the system administrator and familiar with installing and maintaining software on the system. This guide applies to the December 2003 version of HP-UX 11i v1. If you need information for a previous (quarterly or bi-annual) version of HP-UX 11i, go to the web: http://docs.hp.
Contents 1. Support Plus User Guide HP-UX 11i v1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deciding Which Bundle to Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mounting the Support Plus CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Downloading from the Software Depot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 10
1 Support Plus User Guide HP-UX 11i v1 Overview HP-UX 11i v1 Support Plus supplies diagnostics and patches for HP-UX core files, applications, and diagnostic products. These patches enable new hardware and fix known defects. In some cases, a patch may deliver new software functionality. All Support Plus software is cumulative and replaces completely any previous Support Plus release for the same operating system (OS) release.
Support Plus User Guide HP-UX 11i v1 NOTE There may be overlap in the contents of the QPK and HWE bundles, as each bundle may be used independently and contains all patches needed to meet dependencies. A few patches in each bundle will be identical, while each bundle may contain patches that supersede patches in the other bundle due to the different objective of each bundle.
Support Plus User Guide HP-UX 11i v1 Getting Started Getting Started The following steps provide a general overview of the installation procedure. Each step is described in the following sections of this guide. Table 1-1 Overview of Support Plus Installation Steps Chapter 1 Go To 1. Decide which bundle to use. page 14 2. Mount Support Plus CD or download bundles from Software Depot. page 16 3. Check documentation sources for latest information. page 18 4.
Support Plus User Guide HP-UX 11i v1 Deciding Which Bundle to Use Deciding Which Bundle to Use Use the following table to determine which bundle to install: Table 1-2 • The GOLDQPK11i depot contains the GOLDAPPS11i and GOLDBASE11i bundles. • See “Mounting the Support Plus CD” on page 16 for information on defining /cdrom as the mount point. Support Plus Bundle Choices If you want to You should install Updated Diagnostics OnlineDiag bundle: Every six months: /cdrom/DIAGNOSTICS /B.11.
Support Plus User Guide HP-UX 11i v1 Deciding Which Bundle to Use Table 1-2 Support Plus Bundle Choices (Continued) If you want to You should install Install required header file patches and required OS patches. BUNDLE11i bundle: Enable new systems and supported hardware products, including I/O adapters and devices. HWEnable11i bundle: /cdrom/BUNDLE11i /cdrom/HWEnable11i Updated As needed: Latest revision is B.11.11.030 6.
Support Plus User Guide HP-UX 11i v1 Mounting the Support Plus CD Mounting the Support Plus CD 1. On the system, open a terminal window and log in as root. 2. Insert the Support Plus CD into the drive. 3. If necessary, define a new directory as the mount point for the CD drive. For example, to define /cdrom as the mount point: mkdir /cdrom 4. If necessary, identify the drive device file: ioscan -fnC disk This command lists all recognized CD drives and their associated device files.
Support Plus User Guide HP-UX 11i v1 Mounting the Support Plus CD Downloading from the Software Depot 1. Go to the web: http://software.hp.com/SUPPORT_PLUS 2. From the Product Information box, select a bundle. For example, select the QPK bundles or the HWE bundle. The Information Library link provides detailed information about the bundles, including readme files. From the Support Plus web page, you can select a link to download ISEE, iCOD, and Online Diagnostics. 3.
Support Plus User Guide HP-UX 11i v1 Checking for Last-Minute Information Checking for Last-Minute Information Support Plus releases often contain last-minute information. Before proceeding, HP recommends strongly that you read the documentation for each bundle or patch you want to load. Check the HP IT Resource Center for information about recommended patches: 1. Go to the web: http://itrc.hp.com 2. Click Maintenance and Support. 3. Click Standard Patch Bundles. 4. Click HP-UX Patch Bundles. 5.
Support Plus User Guide HP-UX 11i v1 Setting Up Access to Support Plus Setting Up Access to Support Plus If you mounted the CD on the system that is the target for the patch or diagnostic installation, then you have access to the Support Plus data; proceed to “Installing the Selected Bundles” on page 22. Otherwise, continue with the steps on this page.
Support Plus User Guide HP-UX 11i v1 Setting Up Access to Support Plus Setting Up Hard Disk Access If more than two systems must access the depot, or if you cannot dedicate the CD drive to the Support Plus CD, HP recommends that you copy the patch depots to a hard disk using the swcopy command.
Support Plus User Guide HP-UX 11i v1 Setting Up Access to Support Plus Installing ISEE To install HP ISEE on your HP-UX monitored client, complete the following steps: 1. Log on as root on the client. 2. Install the software on the server: swinstall -s /cdrom/HPUXAuxTools ISEEPlatform 3. Check the Software Distributor logs for errors after installing HP ISEE. If necessary, take corrective action.
Support Plus User Guide HP-UX 11i v1 Installing the Selected Bundles Installing the Selected Bundles The bundles on the Support Plus CD are built, tested, and intended for use as a unit. Although you can select individual patches from the bundles, this requires additional analysis of the readme files to ensure you do not overlook software dependencies. To ensure the greatest reliability, HP recommends the following tasks for all systems: 1. Plan for system down time.
Support Plus User Guide HP-UX 11i v1 Installing the Selected Bundles swinstall -s system1:/cdrom/HWEnable11i \ -x patch_match_target=true -x autoreboot=true You can use the swinstall command’s preview mode (-p option) to get an idea of what to expect for the bundle you want to install: swinstall -p -s system1:/cdrom/HWEnable11i \ -x patch_match_target=true -x autoreboot=true NOTE If the swinstall interactive user interface appears, then you may need to enter additional information or take other action su
Support Plus User Guide HP-UX 11i v1 Installing the Selected Bundles WARNING: Ignoring unknown keyword "hp_mfg" at line 64. WARNING: Ignoring unknown keyword "hp_mfg" at line 142. WARNING: Ignoring unknown keyword "hp_mfg" at line 229. To avoid these warnings, only use the swlist command on an HP-UX 11i v1 system to list bundles on other HP-UX 11i v1 systems.
Support Plus User Guide HP-UX 11i v1 Problems Reading HP-UX 11i v1 DVD Media Problems Reading HP-UX 11i v1 DVD Media The HP-UX 11i v1 DVD media contain large volumes of data that may cause your DVD device to fail while reading the DVD media contents. This particularly affects you if you use Update-UX or other Software Distributor (SD) tools. For example, you may encounter similar error messages if you attempt to read DVD media with a large volume of data from Update-UX: ERROR: File "/dvd/catalog/SOE/SOE.
Support Plus User Guide HP-UX 11i v1 Problems Reading HP-UX 11i v1 DVD Media For Systems Currently Running HP-UX 11i v1: • PHKL_26269 s700_800 11.11 Rock Ridge extension for ISO-9660 • PHKL_28025 s700_800 11.11 Rock Ridge extension for ISO-9660 • PHCO_25841 s700_800 11.11 Add Rock Ridge extension to mount_cdfs (1M) For Systems Currently Running HP-UX 11.0: • PHCO_26450 s700_800 11.00 Rock Ridge extension for ISO-9660 • PHKL_28060 s700_800 11.
Support Plus User Guide HP-UX 11i v1 Problems Reading HP-UX 11i v1 DVD Media • the anonymous IT Resource Center FTP site: ftp://ftp.itrc.hp.com Using pfs_mount to Mount a DVD You can use the pfs_mount (1M) command to mount a DVD on any supported HP-UX system updating to HP-UX 11i v1. For HP-UX 10.20, this is the only supported method for reading DVD media with large volumes of data. On HP-UX 11.
Support Plus User Guide HP-UX 11i v1 Using Online Diagnostics Using Online Diagnostics The Support Tools in the OnlineDiag bundle give you a solution for verifying, troubleshooting, and monitoring HP system hardware. This includes CPUs, memory, interface cards, some mass storage devices, and other devices. The tools in OnlineDiag: • Protect against some hardware failures, for example, some memory problems.
Support Plus User Guide HP-UX 11i v1 Using Online Diagnostics Using Bootable Offline Diagnostics and Utilities Experienced administrators can use the Support Plus CD as a bootable medium from which to run offline diagnostics and utilities. 1. Boot the system to the PDC (BOOTADMIN, BCH, etc.) prompt. PDC prompts may differ on some computer models. Main Menu: Enter command or menu > 2. List the bootable devices: search 3. Select the CD device that contains the Support Plus CD, for example: p3 4.
Support Plus User Guide HP-UX 11i v1 Using Online Diagnostics Basic ODE Commands After the ODE starts, use the following commands at the ODE prompt. Table 1-3 ODE Commands Command 30 Description help To display a list and description of the available commands. help To display additional information. help To display additional information. ls To list the ODE modules that will run on your computer. To run an ODE module interactively.
Support Plus User Guide HP-UX 11i v1 Using ISEE Using ISEE Refer to Chapter 5 of Getting Started with HP Instant Support Enterprise Edition for the Standard Configuration to use ISEE tools, including the ISEE User Interface. Using the HP ISEE User Interface on an HP ISEE monitored client, you can view a monitored client's outstanding open and closed incidents, the status of an incident, or a monitored client's configuration.
Support Plus User Guide HP-UX 11i v1 Getting Help Getting Help For technical support, software management, and electronic patch management services, contact the HP IT Resource Center (ITRC): http://itrc.hp.com Use the ITRC for the following services: • Access customized support tools quickly. • Make informed decisions with proactive information. • Access a rich, knowledge database to quickly solve problems. • Submit hardware and software calls online.
Support Plus User Guide HP-UX 11i v1 Getting Help 6. Click the release you want. This links you to more information about the release. 7. Click the appropriate bundle link. All patch names are linked to the patch database on the ITRC, and provide detailed patch information and download options. ISEE Technical Support For ISEE technical support, contact your local Response Center or ISEE Support Representative.
Support Plus User Guide HP-UX 11i v1 Getting More Information Getting More Information You should check the following sources of information. Read Before Installing Each Support Plus media kit contains a Read Before Installing Support Plus HP-UX 11i Version 1 CD booklet. This short booklet contains up-to-date information about known problems with patches in current Support Plus releases.
Support Plus User Guide HP-UX 11i v1 Getting More Information — Support Plus: Diagnostics User’s Guide describes all diagnostics products on Support Plus and gives instructions on how to install and use them. — EMS Hardware Monitors Users Guide gives detailed instructions on how to install, configure, and use hardware monitors. The information is in text files or Adobe Portable Document Format (PDF) files. A free version of the Adobe Acrobat Reader is available: http://www.adobe.
Support Plus User Guide HP-UX 11i v1 Getting More Information • Latest hardware support tools (diagnostics) information, including STM and EMS Hardware Monitors: http://docs.hp.com/hpux/diag • Latest HP-UX manuals and white papers: http://docs.hp.com/hpux/os/11iv1 Select the Operating Environment, then Patch Management, System Administration, or Installing and Updating. • Latest Ignite-UX information: http://software.hp.
Index A about this guide, 7 access hard disk, 20 Support Plus, 19 Applications Quality Pack, 14 bundle, 11 B B9073AA bundle, 14 back up system , 22 Base Quality Pack bundle, 11, 14 depot, 11 bootable devices, 29 bundle 11i, 11 Applications Quality Pack, 11 B9073AA, 14 Base Quality Pack, 11, 14 BUNDLE11i, 15 choices, 14 Hardware Enablement, 11, 15 HPUXAuxTools, 15 HWE , 11, 15 iCOD, 14 install, 22 ISEEPlatform, 15 OnlineDiag, 14 revisions, 14 T132AA , 14 update, 12 bundle11i, 11 BUNDLE11i bundle, 15 C CD con
Index I iCOD, 11 bundle, 14 purchase, 11 utility, 11 II CD, 35 information, release, 18 install, 13 GUI, 23 ISEE, 21 patch bundle , 22 Installation and Update Guide, 35 Instant Capacity on Demand, 11 Instant Information CD, 35 Instant Support Enterprise Edition, 11, 12 introduction, 11 ISEE, 11, 12, 15, 20 configure, 21 documentation, 20, 31, 35 enable, 21 install, 21 support, 20 technical support, 33 use, 31 ISEEPlatform bundle, 15 ITRC, 32, 35 K Kernel Resource Monitor, 11 L legal notices, 2 M management,
Index ISEE, 33 tips, 23 trademark, 3 typographic conventions, 6 U U.S.
