Support Plus User Guide HP-UX 11i, September 2002

Support Plus User Guide HP-UX 11i
Using Support Tools (Diagnostics)
Chapter 122
Using Support Tools (Diagnostics)
The Support Tools in the OnlineDiag bundle give you a complete
solution for verifying, troubleshooting, and monitoring HP 9000 system
hardware. This includes CPUs, memory, interface cards, mass storage
devices, and other devices.
The tools in OnlineDiag:
• Protect against some hardware failures, for example, some memory
problems.
• Provide EMS hardware monitors that notify you of events that may
indicate impending hardware failure.
• Maintain logs that can give you critical help in determining the
cause of failures.
• Let you troubleshoot system problems with the system online or
offline.
For most computer systems, no special configuration of the support tools
is necessary.
For complete information, see the Diagnostics web site at:
http://docs.hp.com/hpux/diag
CAUTION If you de-install the OnlineDiag bundle, other products with
dependencies on OnlineDiag will not function correctly.
• HP-UX 11i automatically installs Support Tools on all systems to
provide the latest tools and hardware monitors, enabling iCOD and
Predictive Support.
• These tools give you multiple protection against hardware failures.
• The Support Tools make it much easier to troubleshoot and fix
hardware failures if they occur.
To ensure the reliability of your computer system, HP recommends
strongly that you not de-install the OnlineDiag bundle.