Support Plus User Guide HP-UX 11i Manufacturing Part Number : 5187-2279 March 2003 © Copyright 1998-2003 Hewlett-Packard Company.
Legal Notices The information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be held liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Trademark Notices HP-UX is a registered trademark of the Hewlett-Packard Company. Adobe, Acrobat, and Adobe PDF are registered trademarks of Adobe Systems Incorporated.
Publication History The manual publication date and part number indicate its current edition. The publication date will change when a new edition is released. The manual part number will change when extensive changes are made. To ensure that you receive the new editions, you should subscribe to the appropriate product support service. See your HP sales representative for details.
Typographic Conventions We use the following typographical conventions. audit (5) HP-UX manpage. audit is the name and 5 is the section in the HP-UX Reference. On the web and on the Instant Information CD, it may be a hot link to the manpage itself. From the HP-UX command line, you can enter “man audit” or “man 5 audit” to view the manpage. See man (1). Book Title Title of a book. On the web and on the Instant Information CD, it may be a hot link to the book itself.
About this Guide This guide describes using Support Plus on HP-UX servers and workstations and assumes that you are the system administrator and familiar with installing and maintaining software on the system. This guide applies to the March 2003 version of HP-UX 11i. If you need information for a previous version of HP-UX 11i, go to the web: http://docs.hp.
Contents 1. Support Plus User Guide HP-UX 11i Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deciding Which Bundle to Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mounting the Support Plus CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Downloading from the Software Depot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 8
1 Support Plus User Guide HP-UX 11i Overview HP-UX 11i Support Plus supplies diagnostics and patches for HP-UX core files, applications, and diagnostic products. These patches enable new hardware and fix known defects. In some cases, a patch may deliver new software functionality. All Support Plus software is cumulative and replaces completely any previous Support Plus release for the same operating system (OS) release.
Support Plus User Guide HP-UX 11i A few patches in each bundle will be identical, while each bundle may contain patches that supersede patches in the other bundle due to the different objective of each bundle. SD-UX will correctly handle these differences by selecting the latest patch from a depot that contains both QPK and HWE bundles.
Support Plus User Guide HP-UX 11i Getting Started Getting Started The following steps provide a general overview of the installation procedure. Each step is described in the following sections of this guide. Table 1-1 Overview of Support Plus Installation Steps Chapter 1 Go To 1. Decide which bundle to use. page 12 2. Mount Support Plus CD or download bundles from Software Depot. page 14 3. Check documentation sources for latest information. page 16 4.
Support Plus User Guide HP-UX 11i Deciding Which Bundle to Use Deciding Which Bundle to Use Use the following table to determine which bundle to install: Table 1-2 • The GOLDQPK11i depot contains the GOLDAPPS11i and GOLDBASE11i bundles. • For the OnlineDiag, HWE, and Base Quality Pack bundles listed in the table, the supported systems are HP-UX workstations or servers running HP-UX 11.0. • For the iCOD and ISEE bundles listed in the table, the supported systems are HP-UX servers running HP-UX 11i.
Support Plus User Guide HP-UX 11i Deciding Which Bundle to Use Table 1-2 Support Plus Bundle Choices (Continued) If you want to NOTE Chapter 1 You should install Updated Enable new systems and supported hardware products, including I/O adapters and devices. HWEnable11i bundle: Quarterly: /cdrom/HWEnable11i Mar, Jun, Sep, Dec Enable remote event management over the Internet.
Support Plus User Guide HP-UX 11i Mounting the Support Plus CD Mounting the Support Plus CD 1. On the system, open a terminal window and log in as root. 2. Insert the Support Plus CD into the drive. 3. If necessary, define a new directory as the mount point for the CD drive. For example, to define /cdrom as the mount point: mkdir /cdrom 4. If necessary, identify the drive device file: ioscan -fnC disk This command lists all recognized CD drives and their associated device files.
Support Plus User Guide HP-UX 11i Mounting the Support Plus CD Downloading from the Software Depot 1. Go to the web: http://software.hp.com/SUPPORT_PLUS 2. From the Product Information box, select a bundle. For example, select the Quality Pack bundles and the Hardware Enablement bundles. The Information Library link provides detailed information about the bundles, including readme files. From the Support Plus web page, you can select a link to download ISEE, iCOD, and Online Diagnostics. 3.
Support Plus User Guide HP-UX 11i Checking for Last-Minute Information Checking for Last-Minute Information Support Plus releases often contain last-minute information. Before proceeding, HP recommends strongly that you read the documentation for each bundle or patch you want to load. There are several important sources of information: • Check the HP IT Resource Center for information about recommended patches: http://itrc.hp.
Support Plus User Guide HP-UX 11i Checking for Last-Minute Information • Read the Diagnostic products readme files and additional information in the /cdrom/DIAGNOSTICS directory. Some information is in Adobe Portable Document Format (PDF) files. A free version of the Adobe Acrobat Reader is available: http://www.adobe.com • Review Getting Started with HP Instant Support Enterprise Edition for the Standard Configuration in the /cdrom/HPUXAuxTools directory. This document is in pdf format.
Support Plus User Guide HP-UX 11i Setting Up Access to Support Plus Setting Up Access to Support Plus If you mounted the CD on the system that is the target for the patch or diagnostic installation, then you have access to the Support Plus data; proceed to “Installing the Selected Bundles” on page 21. Otherwise, continue with the steps on this page.
Support Plus User Guide HP-UX 11i Setting Up Access to Support Plus Setting Up Hard Disk Access If more than two systems must access the depot, or if you cannot dedicate the CD drive to the Support Plus CD, HP recommends that you copy the patch depots to a hard disk using the swcopy command. For example, with the CD mounted at /cdrom: swcopy -s /cdrom/HWEnable11i \* @ /var/tmp/MyDepot This command copies the contents of the HWEnable11i depot to the local system under the /var/tmp/MyDepot directory.
Support Plus User Guide HP-UX 11i Setting Up Access to Support Plus Installing ISEE To install HP ISEE on your HP-UX monitored client, complete the following steps: 1. Log on as root on the client. 2. Install the software on the server: swinstall -s /cdrom/HPUXAuxTools ISEEPlatform 3. Check the Software Distributor logs for errors after installing HP ISEE. If necessary, take corrective action. Enabling ISEE The version of the ISEE on the Support Plus CD is installed in a disabled state.
Support Plus User Guide HP-UX 11i Installing the Selected Bundles Installing the Selected Bundles The bundles on the Support Plus CD are built, tested, and intended for use as a unit. Although you can select individual patches from the bundles, this requires additional analysis of the readme files to ensure you do not overlook software dependencies. To ensure the greatest reliability, HP recommends the following tasks for all systems: 1. Plan for system down time.
Support Plus User Guide HP-UX 11i Installing the Selected Bundles swinstall -s system1:/cdrom/HWEnable11i \ -x patch_match_target=true -x autoreboot=true You can use the swinstall command’s preview mode (-p option) to get an idea of what to expect for the bundle you want to install: swinstall -p -s system1:/cdrom/HWEnable11i \ -x patch_match_target=true -x autoreboot=true NOTE If the swinstall interactive user interface appears, then you may need to enter additional information or take other action such a
Support Plus User Guide HP-UX 11i Installing the Selected Bundles # Contacting target "11isys"... WARNING: Ignoring unknown keyword "hp_mfg" at line 64. WARNING: Ignoring unknown keyword "hp_mfg" at line 142. WARNING: Ignoring unknown keyword "hp_mfg" at line 229. To avoid these warnings, only use the swlist command on an HP-UX 11i system to list bundles on other HP-UX 11i systems.
Support Plus User Guide HP-UX 11i Using Online Diagnostics Using Online Diagnostics The Support Tools in the OnlineDiag bundle give you a solution for verifying, troubleshooting, and monitoring HP 9000 system hardware. This includes CPUs, memory, interface cards, some mass storage devices, and other devices. The tools in OnlineDiag: • Protect against some hardware failures, for example, some memory problems.
Support Plus User Guide HP-UX 11i Using Online Diagnostics Using Bootable Offline Diagnostics and Utilities Experienced administrators can use the Support Plus CD as a bootable medium from which to run offline diagnostics and utilities. 1. Boot the system to the PDC (BOOTADMIN, BCH, etc.) prompt. PDC prompts may differ on some computer models. Main Menu: Enter command or menu > 2. List the bootable devices: search 3. Select the CD device that contains the Support Plus CD, for example: p3 4.
Support Plus User Guide HP-UX 11i Using Online Diagnostics Basic ODE Commands After the ODE starts, use the following commands at the ODE prompt. Table 1-3 ODE Commands Command 26 Description help To display a list and description of the available commands. help To display additional information. help To display additional information. ls To list the ODE modules that will run on your computer. To run an ODE module interactively.
Support Plus User Guide HP-UX 11i Using ISEE Using ISEE Refer to Chapter 5 of Getting Started with HP Instant Support Enterprise Edition for the Standard Configuration to use ISEE tools, including the ISEE User Interface and the Core Configuration Utility. Using the HP ISEE User Interface on an HP ISEE monitored client, you can view a monitored client's outstanding open and closed incidents, the status of an incident, or a monitored client's configuration.
Support Plus User Guide HP-UX 11i Getting Help Getting Help For technical support, software management, and electronic patch management services, contact the HP IT Resource Center (ITRC): http://itrc.hp.com Use the ITRC for the following services: • Access customized support tools quickly. • Make informed decisions with proactive information. • Access a rich, knowledge database to quickly solve problems. • Submit hardware and software calls online.
Support Plus User Guide HP-UX 11i Getting Help 6. Click the release you want. This links you to more information about the release. 7. Click the appropriate bundle link. All patch names are linked to the patch database on the ITRC, and provide detailed patch information and download options. ISEE Technical Support For ISEE technical support, contact your local Response Center or ISEE Support Representative.
Support Plus User Guide HP-UX 11i Getting More Information Getting More Information Read Before Installing Each Support Plus media kit contains a Read Before Installing CD booklet, which has last-minute information about patches in a Support Plus release. Support Plus CD Each Support Plus CD includes the following: • Bundle readme files in text and HTML format with hyperlinks to the patch text files, located at the same directory level as each bundle.
Support Plus User Guide HP-UX 11i Getting More Information Instant Information CD Available documents on the HP Instant Information CD include the following: • Software Distributor Administration Guide for information on using swinstall, swcopy, swreg, and other Software Distributor (SD-UX) commands. • HP-UX 11i Installation and Update Guide for detailed instructions about system installation.
Support Plus User Guide HP-UX 11i Getting More Information • HP-UX 11i features and news: http://unix.hp.com/operating • Latest Ignite-UX information: http://software.hp.com/products/IUX • Latest ISEE Getting Started guide and training: http://www.hp.com/hps/tech/resources/elect http://www.hp.com/learn/isee http://docs.hp.com • Software Distributor (SD): http://software.hp.com/SD_AT_HP Feedback Please send your comments regarding this release to the following email address: supportplus@hp.
Index A access hard disk, 19 Support Plus, 18 Applications Quality Pack, 12 bundle, 9 B B9073AA bundle, 12 back up system, 21 Base Quality Pack bundle, 9, 12 bundle Applications Quality Pack, 9 B9073AA, 12 Base Quality Pack, 9, 12 choices, 12 Hardware Enablement, 9, 13 HWE, 9, 13 iCOD, 12 install, 21 ISEEPlatform, 13 OnlineDiag, 12 T132AA, 12 C CD contents, 9 Instant Information, 31 mount, 14 Support Plus, 30 command mount_all_filesystems, 22 ODE, 26 patch_match_target, 22 swcopy, 19 swinstall, 21 swlist, 2
Index O ODE commands, 26 OnlineDiag bundle, 12 overview, 9 installation, 11 P patch bundle Applications Quality Pack, 9 CD, 9 install, 21 Quality Pack, 9 patch_match_target, 22 Q Quality Pack depot, 9 R read before installing, 30 readme, 30 release information, 16 S services, patch management, 28 software depot download, 15 management, 28 support, 16 technical, 28 web resources, 31 Support Plus access, 18 CD contents, 9, 30 data, 18 swcopy, 19 swinstall, 21 swlist, 22 swreg, 18 system, back up, 21 T T1322AA
