Support Plus User Guide HP-UX 11i, December 2002

Support Plus User Guide HP-UX 11i
Getting Help
Chapter 126
Getting Help
For technical support, software management, and electronic patch
management services, contact the HP IT Resource Center (ITRC):
http://itrc.hp.com
Use the ITRC for the following services:
• Access customized support tools quickly.
• Make informed decisions with proactive information.
• Access a rich, knowledge database to quickly solve problems.
• Submit hardware and software calls online.
• Identify and download patches quickly and accurately.
• Get one-stop access to software updates for your entitlements.
• Take advantage of ITRC resources across the IT life cycle:
— Forums: Community where you can collaborate and tackle IT
questions with peers.
— Training: Online seminars, self-paced web-based training, and
more.
— Planning, Design and Implementation: Guidance to manage
changes to your IT environment.
• Review Support Plus patch bundle information on the ITRC:
1. Go to the web:
http://itrc.hp.com
2. Click Maintenance and Support.
3. Under Patching, click Standard Patch Bundles (Support Plus).
4. Click View Support Plus Releases.
5. Log in using your ITRC login and password.
If you do not have a login, register by clicking the Register Now
link. After you log in, you see the Support Plus Release Index.