Support Plus User Guide for HP-UX 11i v1, December 2004

Chapter 1 9
1 Support Plus User Guide
HP-UX 11i v1
Overview HP-UX 11i v1 Support Plus supplies diagnostics and patches for HP-UX
core files, applications, and diagnostic products. These patches enable
new hardware and fix known defects. In some cases, a patch may deliver
new software functionality. All Support Plus software is cumulative and
replaces completely any previous Support Plus release for the same
operating system (OS) release.
This document describes recommended patch bundles, gives instructions
for getting started, and provides pointers for more information. The
Support Plus CD includes patch bundles containing this software:
• BUNDLE11i patch bundle delivers required OS patches.
• Diagnostics depot includes Support Tool Manager (STM) for online
diagnostics, off-line diagnostics (ODE), Event Monitoring Service
(EMS) hardware monitors, EMS Kernel Resource Monitor, Instant
Capacity on Demand (iCOD-purchase) software agent, and Pay Per
Use (iCOD-utility) software agent.
• Hardware Enablement (HWE) patch bundle is required for new
systems and add-on hardware.
• HP Instant Support Enterprise Edition (ISEE) enables HP remote
support over the Internet. ISEE, a feature of select HP support
contracts and warranty agreements, replaces HP Predictive Support
on HP-UX servers. The December 2004 release is the last time that
the ISEE software is delivered on the HP-UX 11i v1 (B.11.11)
Support Plus media. For future releases, the ISEE product will be
bundled on the HP-UX 11i v1 Operating Environment (OE) and
Application Release (AR) media. For questions, please follow your
regional ISEE support process to contact a support engineer.
• Quality Pack (QPK) depot contains:
— Base Quality Pack patch bundle, which has all stable, defect-fix
patches for core HP-UX, graphics, and networking drivers.
— Applications Quality Pack patch bundle, which has all stable,
defect-fix patches for the Operating Environment (OE)
applications.
If you have immediate questions or concerns, please send e-mail:
[e-mail]