Support Plus User Guide for HP-UX 11i v1, December 2004

Support Plus User Guide HP-UX 11i v1
Using ISEE
Chapter 1 29
Using ISEE
Refer to Chapter 3 in the HP Instant Support Enterprise Edition Client
Installation and Upgrade Guide to customize ISEE.
Using the HP ISEE User Interface on an HP ISEE monitored client, you
can view a monitored client's outstanding open and closed incidents, the
status of an incident, or a monitored client's configuration.
Additionally, a customer can give HP Support Analysts permission to
execute a MAP on a monitored client with the ISEE User Interface. ISEE
User Interface sections in Chapter 3 include:
• Starting the HP ISEE User Interface
• Understanding HP ISEE Incident Status
• Receiving a Message from an HP Support Analyst
• Acknowledging MAPs for an Open HP ISEE Incident
• Changing Your Default Password
• Reviewing or Changing Your Default Notification, Security, and
Communication Values
• Changing Your Default Configuration Options on the Depot Server
• Scheduling System Configuration Collections for Standard
Configuration Clients