Support Plus User Guide HP-UX 11i Version 1 Manufacturing Part Number : 5991-0683 December 2004 United States © Copyright 1983-2004 Hewlett-Packard Development Company, L.P.
Legal Notices The information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be held liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Publication History The manual publication date and part number indicate its current edition. The publication date changes when a new edition is released. The manual part number will change when extensive changes are made. To ensure that you receive the new editions, you should subscribe to the appropriate product support service. See your HP sales representative for details.
New editions of this manual will incorporate all material updated since the previous edition. For the latest version, see the HP-UX 11i v1 documentation on the web: http://docs.hp.com/hpux/os/11iv1 Please direct comments regarding this guide to: Hewlett-Packard Company HP-UX Learning Products 3404 East Harmony Road Fort Collins, Colorado 80528-9599 Or, use this web form to send us feedback: http://docs.hp.com/assistance/feedback.
Typographic Conventions We use the following typographical conventions. audit (5) HP-UX manpage. audit is the name and 5 is the section in the HP-UX Reference. On the web and on the Instant Information CD, it may be a hot link to the manpage itself. From the HP-UX command line, you can enter “man audit” or “man 5 audit” to view the manpage. See man (1). Book Title Title of a book. On the web and on the Instant Information CD, it may be a hot link to the book itself.
About this Guide This guide describes using Support Plus on HP-UX servers and workstations. It assumes that you are the system administrator and familiar with installing and maintaining software on the system. This guide applies to the December 2004 version of HP-UX 11i v1. If you need information for a previous (quarterly or bi-annual) version of HP-UX 11i, go to the web: http://docs.hp.
Contents 1. Support Plus User Guide HP-UX 11i v1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deciding Which Bundle to Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mounting the Support Plus CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Downloading from the Software Depot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 8
1 Support Plus User Guide HP-UX 11i v1 Overview HP-UX 11i v1 Support Plus supplies diagnostics and patches for HP-UX core files, applications, and diagnostic products. These patches enable new hardware and fix known defects. In some cases, a patch may deliver new software functionality. All Support Plus software is cumulative and replaces completely any previous Support Plus release for the same operating system (OS) release.
Support Plus User Guide HP-UX 11i v1 NOTE Bundles There may be overlap in the contents of the QPK and HWE bundles, as each bundle may be used independently and contains all patches needed to meet dependencies. A few patches in each bundle will be identical, while each bundle may contain patches that supersede patches in the other bundle due to the different objective of each bundle.
Support Plus User Guide HP-UX 11i v1 Getting Started Getting Started The following steps provide a general overview of the installation procedure. Each step is described in the following sections of this guide. Table 1-1 Overview of Support Plus Installation Steps Chapter 1 Go To 1. Decide which bundle to use. page 12 2. Mount Support Plus CD or download bundles from Software Depot. page 14 3. Check documentation sources for latest information. page 16 4.
Support Plus User Guide HP-UX 11i v1 Deciding Which Bundle to Use Deciding Which Bundle to Use Use the following table to determine which bundle to install: Table 1-2 • The GOLDQPK11i depot contains the GOLDAPPS11i and GOLDBASE11i bundles. • See “Mounting the Support Plus CD” on page 14 for information on defining /cdrom as the mount point. Support Plus Bundle Choices If you want to You should install Updated Diagnostics OnlineDiag bundle: Every six months: /cdrom/DIAGNOSTICS /B.11.
Support Plus User Guide HP-UX 11i v1 Deciding Which Bundle to Use Table 1-2 Support Plus Bundle Choices (Continued) If you want to You should install Updated Applications Quality Pack GOLDAPPS11i bundle: Every six months: /cdrom/GOLDQPK11i Jun, Dec Install required header file patches and required OS patches. BUNDLE11i bundle: As needed. /cdrom/BUNDLE11i Latest revision is B.11.11.030.6.1. Enable new systems and supported hardware products, including I/O adapters and devices.
Support Plus User Guide HP-UX 11i v1 Mounting the Support Plus CD Mounting the Support Plus CD 1. On the system, open a terminal window and log in as root. 2. Insert the Support Plus CD into the drive. 3. If necessary, define a new directory as the mount point for the CD drive. For example, to define /cdrom as the mount point: mkdir /cdrom 4. If necessary, identify the drive device file: ioscan -fnC disk This command lists all recognized CD drives and their associated device files.
Support Plus User Guide HP-UX 11i v1 Mounting the Support Plus CD Downloading from the Software Depot 1. Go to the web: http://software.hp.com/SUPPORT_PLUS 2. From the Product Information box, click a bundle. For example, click the Hardware Enablement bundles or the Quality Pack bundles. From the Overview link, you can click links to download ISEE, iCOD, and Online Diagnostics. The Information Library link provides detailed information about the bundles, including readme files. 3.
Support Plus User Guide HP-UX 11i v1 Checking for Last-Minute Information Checking for Last-Minute Information Support Plus releases often contain last-minute information. Before proceeding, HP recommends strongly that you read the documentation for each bundle or patch you want to load. Check the HP IT Resource Center for information about recommended patches: 1. Go to the web: http://itrc.hp.com 2. Log in to the ITRC using your login and password.
Support Plus User Guide HP-UX 11i v1 Setting Up Access to Support Plus Setting Up Access to Support Plus If you mounted the CD on the system that is the target for the patch or diagnostic installation, then you have access to the Support Plus data; proceed to “Installing the Selected Bundles” on page 20. Otherwise, continue with the steps on this page.
Support Plus User Guide HP-UX 11i v1 Setting Up Access to Support Plus Setting Up Hard Disk Access If more than two systems must access the depot, or if you cannot dedicate the CD drive to the Support Plus CD, HP recommends that you copy the patch depots to a hard disk using the swcopy command.
Support Plus User Guide HP-UX 11i v1 Setting Up Access to Support Plus Installing ISEE To install HP ISEE on your HP-UX monitored client, complete the following steps: 1. Log on as root on the client. 2. Install the software on the server: swinstall -s /cdrom/HPUXAuxTools ISEEPlatform 3. Check the Software Distributor logs for errors after installing HP ISEE. If necessary, take corrective action.
Support Plus User Guide HP-UX 11i v1 Installing the Selected Bundles Installing the Selected Bundles The bundles on the Support Plus CD are built, tested, and intended for use as a unit. Although you can select individual patches from the bundles, this requires additional analysis of the readme files to ensure you do not overlook software dependencies. To ensure the greatest reliability, HP recommends the following tasks for all systems: 1. Plan for system down time.
Support Plus User Guide HP-UX 11i v1 Installing the Selected Bundles 5. Install the patch bundles. HP recommends that after you have selected a bundle for installation (see “Deciding Which Bundle to Use” on page 12), you should install the bundle using the matching operations of the swinstall command.
Support Plus User Guide HP-UX 11i v1 Installing the Selected Bundles • HP-UX 11.x depots cannot be hosted on HP-UX 10.x systems; this is due to data format changes introduced in SD-UX for HP-UX 11.0. The version of SD-UX on the HP-UX 10.x releases does not support these data format changes. • Using the swlist command on an HP-UX 11.0 system to list bundles on an HP-UX 11i v1 system may generate warnings. For example: swlist -d -l bundle @ 11isys:/cdrom/HWEnable11i # Initializing...
Support Plus User Guide HP-UX 11i v1 Problems Reading HP-UX 11i v1 DVD Media Problems Reading HP-UX 11i v1 DVD Media The HP-UX 11i v1 DVD media contain large volumes of data that may cause your DVD device to fail while reading the DVD media contents. This particularly affects you if you use Update-UX or other Software Distributor (SD) tools. For example, you may encounter similar error messages if you attempt to read DVD media with a large volume of data from Update-UX: ERROR: File "/dvd/catalog/SOE/SOE.
Support Plus User Guide HP-UX 11i v1 Problems Reading HP-UX 11i v1 DVD Media For Systems Currently Running HP-UX 11.0: • PHCO_26450 s700_800 11.00 Rock Ridge extension for ISO-9660 • PHKL_28060 s700_800 11.00 Y2k; Rock Ridge extension for ISO-9660 • PHKL_26449 s700_800 11.00 Add Rock Ridge extension to mount_cdfs (1M) For Systems Currently Running HP-UX 10.20: There are no patches available.
Support Plus User Guide HP-UX 11i v1 Problems Reading HP-UX 11i v1 DVD Media Using pfs_mount to Mount a DVD For HP-UX 10.20, this is the only supported method for reading DVD media with large volumes of data. To use the pfs_mount command: Step 1. Start the pfs daemons: /usr/sbin/pfs_mountd & /usr/sbin/pfsd & Step 2.
Support Plus User Guide HP-UX 11i v1 Using Online Diagnostics Using Online Diagnostics The Support Tools in the OnlineDiag bundle give you a solution for verifying, troubleshooting, and monitoring HP system hardware. This includes CPUs, memory, interface cards, some mass storage devices, and other devices. The tools in OnlineDiag: • Protect against hardware failures, for example, memory problems. • Provide EMS hardware monitors that notify you of events that may indicate impending hardware failure.
Support Plus User Guide HP-UX 11i v1 Using Online Diagnostics Using Bootable Offline Diagnostics and Utilities Experienced administrators can use the Support Plus CD as a bootable medium from which to run offline diagnostics and utilities. 1. Boot the system to the PDC (BOOTADMIN, BCH, etc.) prompt. PDC prompts may differ on some computer models. Main Menu: Enter command or menu > 2. List the bootable devices: search 3. Select the CD device that contains the Support Plus CD, for example: p3 4.
Support Plus User Guide HP-UX 11i v1 Using Online Diagnostics Basic ODE Commands After the ODE starts, use the following commands at the ODE prompt. Table 1-3 ODE Commands Command 28 Description help To display a list and description of the available commands. help To display additional information. help To display additional information. ls To list the ODE modules that will run on your computer. To run an ODE module interactively.
Support Plus User Guide HP-UX 11i v1 Using ISEE Using ISEE Refer to Chapter 3 in the HP Instant Support Enterprise Edition Client Installation and Upgrade Guide to customize ISEE. Using the HP ISEE User Interface on an HP ISEE monitored client, you can view a monitored client's outstanding open and closed incidents, the status of an incident, or a monitored client's configuration.
Support Plus User Guide HP-UX 11i v1 Using the Security Patch Check Tool Using the Security Patch Check Tool Whether you plan to install a bundle directly from a depot on the Support Plus CD or to install from a customized depot you have created, HP recommends that you run the Security Patch Check tool on the depot. Use this tool to analyze the patches in the depot and identify two classes of patches that you should investigate before continuing with patch installation: 1.
Support Plus User Guide HP-UX 11i v1 Getting Help Getting Help For technical support, software management, and electronic patch management services, contact the HP IT Resource Center (ITRC): http://itrc.hp.com Use the ITRC for the following services: • Access customized support tools quickly. • Make informed decisions with proactive information. • Access a rich, knowledge database to quickly solve problems. • Submit hardware and software calls online.
Support Plus User Guide HP-UX 11i v1 Getting Help 6. Click the release you want. This links you to more information about the release. 7. Click the appropriate bundle link. All patch names are linked to the patch database on the ITRC, and provide detailed patch information and download options ISEE Technical Support For ISEE technical support, contact your local Response Center or ISEE Support Representative.
Support Plus User Guide HP-UX 11i v1 Getting More Information Getting More Information You should check the following sources of information. Read Before Installing Each Support Plus media kit contains a Read Before Installing Support Plus HP-UX 11i Version 1 CD booklet. This small booklet contains up-to-date information about known problems with patches in current Support Plus releases.
Support Plus User Guide HP-UX 11i v1 Getting More Information TIP To simplify sharing of patch information, copy the documentation files onto your system. The hyperlinks from the HTML bundle readme files to the patch text files will work as long as the HTML files reside in the same directory as the TEXT_FILES subdirectory.
Support Plus User Guide HP-UX 11i v1 Getting More Information Select the language. Click maintenance and support (hp products), then click the appropriate patching tools. To receive HP Security Bulletins, under maintenance and support, click subscribe to security bulletins & patch digests. • Patch Management User Guide for HP-UX 11.x Systems http://docs.hp.com/hpux/os/11i/ \ index.html#Patch%20Management • HP-UX 11i v1 features and news: http://unix.hp.
Support Plus User Guide HP-UX 11i v1 Getting More Information 36 Chapter 1
Index A about this guide, 6 access hard disk, 18 Support Plus, 17 Applications Quality Pack, 13 bundle, 9 B B9073AA bundle, 12 back up system, 20 Base Quality Pack bundle, 9, 12 depot, 9 bootable devices, 27 bundle 11i, 9 Applications Quality Pack, 9 B9073AA, 12 Base Quality Pack, 9, 12 BUNDLE11i, 13 choices, 12 Hardware Enablement, 9, 13 HPUXAuxTools, 13 HWE, 9, 13 iCOD, 12 install, 20, 21 ISEEPlatform, 13 OnlineDiag, 12 T132AA, 12 bundle11i, 9 BUNDLE11i bundle, 13 C CD contents, 9 Instant Information, 34
Index HP-UX 11i Version 1 Installation and Update Guide, 34 HPUXAuxTools, 13 HWE bundle, 9, 13 HWEnable11i, 13 I iCOD, 9 bundle, 12 purchase, 9 utility, 9 II CD, 34 information, release, 16 install, 11 GUI, 21 ISEE, 19 patch bundle, 20, 21 Installation and Update Guide, 34 Instant Capacity on Demand, 9 Instant Information CD, 34 Instant Support Enterprise Edition, 9, 10 introduction, 9 ISEE, 9, 10, 13, 18 configure, 19 documentation, 18, 29, 34 enable, 19 install, 19 support, 18 technical support, 32 use, 2
Index access, 17 CD contents, 9, 33 data, 17 Support Tool Manager, 9 swcopy, 18 swinstall, 19, 20, 21 swlist, 22 swreg, 17 system back up, 20 T T1322AA bundle, 12 technical support, 31 ISEE, 32 tips, 21 trademark, 2 typographic conventions, 5 U U.S.
