Software Distributor Administration Guide for HP-UX 11i

Troubleshooting
Common Problems
Appendix B472
Connection Timeouts and Other WAN Problems
Low-throughput, wide-area networks can cause SD-UX to encounter
time-out problems when establishing and maintaining network
connections with remote agents on other systems.
If you see the following messages:
ERROR:A Remote Procedure Call to a daemon has failed.
Could not start a management session for <target>.
Make sure the host is accessible from the network, and
that its daemon, swagentd, is running. If the daemon is
running see the daemon logfile on this target for more infor
mation.
or
ERROR: Could not perform the requested operation for
<target>, possibly due to a network communications
failure. Check that the host is still accessible from
the network.
and you have verified that the system is up and the daemon program
(swagentd) is running on it, it may be that network delays are causing
the connection to time-out.
Resolution Increase the time-out value used by SD-UX when performing Remote
Procedure Calls (RPCs) by specifying a higher value for the rpc_timeout
option, either via the command line or in the defaults file. RPC time-out
values range from 0 to 9, with 9 being the longest time-out. The default
RPC time-out value is 5. Note that these values do not represent any
specific time units. See Appendix A, “Command Options,” on page 421 for
more information on the rpc_timeout option.
Increasing the rpc_timeout can also help in situations where the target
agents in an install or copy session are timing out when trying to contact
the source agent. This problem is indicated by the following error
messages in the agent log file:
ERROR: Could not open remote depot/root <path> due to
an RPC or network I/O error.
ERROR: Cannot open source. Check above for errors, as
well as the daemon logfile on the source host (default
location:/var/adm/sw/swagentd.log).
ERROR: Cannot continue the Analysis Phase until the
previous errors are corrected.