Software Distributor Administration Guide for HP-UX 11i

Troubleshooting
Common Problems
Appendix B 467
GUI Won’t Start or Missing Support Files
You can start the GUI in these ways:
• For swinstall, swcopy, or swremove, type the command with no
additional options or arguments.
•Include the -i option with any other options and arguments when
you type the command on the command line. (Required for swlist.)
• For the Job Browser, type sd on the command line.
When using the GUI, you might encounter these problems:
• Can’t open the display or display is set incorrectly
• Missing GUI support files
Resolution If you have invoked the GUI on a remote system, you may see the
following error messages:
Xlib: connection to <display> refused by server
Xlib: Client is not authorized to connect to Server
Error: Can’t Open display.
Check that you have set the $DISPLAY environment variable correctly on
the remote system to identify your display. If it is correct, you may have
to enable the remote host to make connections to your X server via the
xhost(1) command or by modifying your /etc/X*.hosts file.
If you see the error message:
swinstall: Error: cannot read file:
/usr/lib/sw/ui/smc_install_copy.ui
— or —
swremove: Error: cannot read file:
/usr/lib/sw/ui/smc_remove.ui
the system is telling you that the file
/usr/lib/sw/ui/smc_install_copy.ui must be installed on the
system to run either swinstall or swcopy interactively or that the
/usr/lib/sw/ui/smc_remove.ui file must be installed to run
swremove. Make sure that the directory /usr/lib/sw/ui exists and
includes the requested file. If the file does not exist, you must reinstall
the SD-CMDS fileset from your OS media.