read before installing support plus hp-ux 11i version 1 june 2003
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Contents Welcome to Support Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Media Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Key Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Mounting the Support Plus CD . . . . . . . . . . . . . . . . . . . . . . . . .14 Downloading Patches and Getting Help . . . . . . . . . .
Welcome to Support Plus Note Important information about patches (such as warnings) contained in the Support Plus media may have changed since this document was initially published. To ensure you have the most up-to-date information, please visit the following URL and download the latest version of this document: http://docs.hp.
For the latest release information, see the Support Plus web site: http://software.hp.com/SUPPORT_PLUS If you have immediate questions or concerns regarding changes, please send email to the following address: supportplus@hp.com Note The terms HP-UX 11i Version 1 and HP-UX 11i v1 are the same as HP-UX 11i (B.11.11).
Media Kit Contents The Support Plus CD includes the following patch bundles, software, and documentation. Code and path name examples assume you mount the Support Plus CD to the /cdrom directory. • Hardware Enablement (HWEnable11i) patch bundle Provides patches required for new systems and for add-on hardware supported on HP-UX 11i v1. • Base Quality Pack (GOLDBASE11i) patch bundle Includes all stable, defect-fix patches for the Core OS, graphics, and key networking drivers.
• Instant Support Enterprise Edition (ISEEPlatform) bundle Enables HP remote support over the Internet. ISEE, a feature of select HP support contracts, replaces HP Predictive Support on HP-UX servers. • Instant Capacity on Demand (iCOD) bundles Includes the Purchase software agent in the B9073AA iCODpurchase bundle, and the Pay-Per-Use software agent in the T1322AA iCOD-utility bundle. • Bundle readme files Are available in text and HTML formats with hyperlinks to the patch text files.
• Detailed technical reference for patch operations Are available in PDF format in the /cdrom/PATCH_TUTORIAL.PDF file. Note The GOLDQPK11i depot on the Support Plus CD contains both the Base Quality Pack (GOLDBASE11i) and Applications Quality Pack (GOLDAPPS11i) bundles. Support Plus does not create a new HP-UX release. Support Plus provides you with patches to apply to your HP-UX release. You cannot use Support Plus to install a new operating system (OS).
Key Notes These notes apply to Support Plus releases for HP-UX 11i v1. With each release, check your system against this information: • Quality Pack (GOLDQPK11i) Bundle Updates The GOLDQPK11i depot contains the GOLDBASE11i and GOLDAPPS11i bundles. The GOLDBASE11i bundle provides defect fixes for the Core OS, graphics, and key networking drivers. The GOLDAPPS11i bundle provides defect fixes for HP-UX OE (operating environment) applications. They are updated every six months: June and December.
• HWEnable11i has patches to support GSP FW updates Please note these dependencies for rp7400, rp54xx, and Lclass servers with A6696B GSP cards and rp24xx products: • You must install PHNE_27760 and PHCO_28169 (or superseding patches) before system is updated with GSP FW Revision B.02.12 or C.02.17 or later.
1. To download either firmware patch, go to the web: http://www.itresourcecenter.hp.com 2. Log in with your IT Resource Center user ID and password. 3. Under Maintenance and Support, select Individual Patches, then enter the desired patch number. Note You can also download a patch using anonymous ftp on the ftp.itrc.hp.com server.
Installation Overview The followings steps provide an overview of using Support Plus: 1. Deciding which bundle you need 2. Setting up access to Support Plus depots 3. Installing the patch bundles 4. Using bootable offline diagnostics and utilities 5. Listing additional information about help and documentation resources For detailed installation instructions, see the Support Plus User Guide HP-UX 11i v1. It is available at the following locations: • On the Support Plus CD: /cdrom/USRGUIDE.
OnlineDiag bundle needs to be loaded The June 2003 OnlineDiag version is A.41.00 (B.11.11.11.xx). If you remove or do not install the OnlineDiag bundle, some products with dependencies on OnlineDiag will not function correctly. To ensure the reliability of your computer system, HP recommends strongly that you load the OnlineDiag bundle: • Each Support Plus release provides the latest tools and hardware monitors. • Support Tools give you multiple protection against hardware failures.
Mounting the Support Plus CD 1. On the system, open a terminal window and log in as root. 2. Insert the Support Plus CD into the drive. 3. If necessary, define a new directory as the mount point for the CD drive. To define /cdrom as the mount point: mkdir /cdrom 4. If necessary, identify the drive device file: ioscan -fnC disk This command lists all recognized CD drives and their associated device files. The filename will be something similar to /dev/dsk/c1t2d0. 5.
Downloading Patches and Getting Help To download individual patches not included in this release or media, or to get technical support and other patch management services, go to the HP IT Resource Center (ITRC) web site: http://itrc.hp.com Use the ITRC to do the following: • Find and download patches quickly and accurately. • Access customized support tools quickly. • Make informed decisions with proactive information. • Access a rich, knowledge database to solve problems quickly.
Known Problem This section contains critical, last-minute information about a patch on the Support Plus CD: • PHCO_25870 (11.11 SAM Patch) does not support latest devices • PHSS_27246 (Non-Critical Patch Warning) For more detail on patches and diagnostics, see the readme file for the product. PHCO_25870 (11.11 SAM Patch) does not support latest devices PHCO_25870 is delivered in the HWEnable11i bundle for March 2003 and is also in the GOLDQPK11i bundle for December 2002 and June 2003. This 11.
• TEAC DW224E-B ATAPI DVD-ROM/CD-RW COMBO (slim) (Product #: A8070A) • Fibre Channel Disk Array VA7110 (Product #: A6189B) • CD-RW Drive (Product #: A7853A) • HP Ultrium 460 External Drive (Product #: Q1509A) • HP Storageworks SDLT 160/320 GB Tape Drive (Product #: 257319-B21) A new superseding patch, PHCO_27374 in the HWEnable11i bundle for June 2003, will support the previously listed devices.
'-k' option is used. In the specific case where the '-k' option is used and all of the volume groups specified in the cluster ascii file are not imported on all nodes in the cluster, the commands will fail. - This behavior is also exhibited with superseding patch PHSS_27725. - Please note that this behavior will not occur if all volume groups specified in the cluster ascii file are available on all nodes in the cluster. The behavior will also not occur if the '-k' option is not used.
of the command as full disk probing will be performed rather than the reduced probing that is performed when the '-k' option is specified. - If this workaround it not acceptable, HP recommends remov ing PHSS_27246 and PHSS_27725 from systems exhibiting this behavior. - The previous patch, PHSS_26056, does not exhibit this same behavior.
Web Resources For additional help with HP-UX patching, go to the web: • Download HP-UX patches and patch information from your nearest HP IT Resource Center: http://itrc.hp.com Select the site (americas/asia pacific or european). Select Maintenance and Support, then the appropriate patching tools. To receive HP Security Bulletins, select Maintenance and Support, then Support Information Digests. • Support Plus information: http://software.hp.
http://unix.hp.com/operating • Ignite-UX information: http://software.hp.com/products/IUX • Latest ISEE Getting Started guide and training: http://www.hp.com/hps/tech/resources/elect http://www.hp.com/learn/isee http://docs.hp.com • Software Distributor (SD): http://software.hp.com/SD_AT_HP Feedback Please send your comments regarding this release to the following email address: supportplus@hp.
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